Conquer Voice

Getting Started

• Best Practices Guide to PTO/Holiday/OOO for agents
• Welcome to Conquer!
• Interface Components
• User Settings
• Starting an Agent Session using the Dial-In Method
• Report an Issue

Making a Call

• Speed To Lead User Guide
• Connecting with a Cell Phone - Best Practices
• How to Make a Call
• Add Call via Click to Dial
• Campaigns
• Calling Campaign Records that contain Many Numbers

See all 9 articles

Call Controls

• Call Controls
• Conferencing and Transferring
• Create a Task
• Take Notes

Inbound Calls

• Guide To Inbound Strikes
• Idle Timer Profiles
• How to Listen to a Voicemail
• Queue Position Dashboard
• Inbound Call Handling
• Enabling Browser Notifications in Chrome

See all 10 articles

Greetings and Voicemails

• User Recording Management (Voicemails)
• Voicemail Drop-in

Reports and Dashboards

• Conquer Dashboards

After a call

• Call Recording Retention
• Dispositions
• Create a Callback Task
• Linking Calls
• Double Linking Guide
• Logging Disposition Fields

See all 7 articles