Conquer Voice

Getting Started

• Interface Components
• User Settings
• Starting an Agent Session using the Dial-In Method
• Report an Issue

Making a Call

• Connecting with a Cell Phone - Best Practices
• How to Make a Call
• Add Call via Click to Dial
• Campaigns
• Calling Campaign Records that contain Many Numbers
• Queues

See all 8 articles

Call Controls

• Call Controls
• Conferencing and Transferring
• Create a Task
• Take Notes

Inbound Calls

• Idle Timer Profiles
• Queue Position Dashboard
• Inbound Call Handling
• Enabling Browser Notifications in Chrome
• Inbound Agent Prioritization in Agent Groups
• Missed Calls

See all 9 articles

Greetings and Voicemails

• User Recording Management
• Voicemail Drop-in

Reports and Dashboards

• Conquer Dashboards

After a call

• Call Recording Retention
• Dispositions
• Create a Callback Task
• Linking Calls
• Double Linking Guide
• Logging Disposition Fields

See all 7 articles