Conquer Voice

Getting Started

• Welcome to Conquer Voice!
• Dialer Components
• User Settings
• Using Computer Audio For Calls
• Report an Issue
• Starting an Agent Session using the Dial-In Method

See all 7 articles

Making a Call

• How to Connect an Agent Session
• How to Make a Call
• Adding a Call to a Current Call
• How To Use Campaigns
• Queues
• Speed To Lead User Guide

See all 12 articles

Call Controls

• Call Controls
• How to Conference and Transfer Calls
• Create a Task
• Take Notes

Inbound Calls

• How to Use Not Ready Reasons
• Inbound Call Handling
• Call Forwarding
• Call Waiting
• Queue Position Dashboard
• Inbound Ringing Troubleshooting Guide

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Greetings and Voicemails

• User Recording Management (Voicemails)
• Voicemail Drop-in

Reports and Dashboards

• Conquer Dashboards

After a call

• Conquer AI Insights for Agents
• Call Recording Retention
• Dispositions
• Create a Callback Task
• Linking Calls
• Double Linking Guide

See all 8 articles

Conquer Voice for Mobile

• Linking an Unknown Call on Mobile
• Dispositioning a Call on Mobile
• Inbound Calls on Mobile
• Placing an Outbound Call on Mobile