Conquer Voice
Getting Started
- Best Practices Guide to PTO/Holiday/OOO for agents
- Welcome to Conquer!
- Interface Components
- User Settings
- Starting an Agent Session using the Dial-In Method
- Report an Issue
Making a Call
- Speed To Lead User Guide
- Connecting with a Cell Phone - Best Practices
- How to Make a Call
- Add Call via Click to Dial
- Campaigns
- Calling Campaign Records that contain Many Numbers
Call Controls
Inbound Calls
- Guide To Inbound Strikes
- Idle Timer Profiles
- How to Listen to a Voicemail
- Queue Position Dashboard
- Inbound Call Handling
- Enabling Browser Notifications in Chrome
Greetings and Voicemails
Reports and Dashboards
After a call
- Call Recording Retention
- Dispositions
- Create a Callback Task
- Linking Calls
- Double Linking Guide
- Logging Disposition Fields