Inbound Calls on Mobile

Setting Mobile to Inbound Ready

1. Navigate to Conquer Mobile in the Menu Bar at the bottom of the screen.
2. Click on the gear icon at the top right of the screen.
3. Enter your cell phone number in the “A Leg Number” field.
4. Click Save.
5. Click on the Phone Icon (Inbound Ready) button.
   

• The phone icon will be red when you are not Inbound Ready on mobile.
• The phone icon will be green when you are Inbound Ready on mobile.

Answering and Inbound Call on Mobile

1. When someone calls your personal Conquer DID and you have enabled Mobile Inbound Ready, you will receive a call from 916-245-1123. When you answer that call, you will hear audio of who is calling you (when there is a record match in Salesforce) with an option to press 1 to complete answering the call.
2. When the call has ended, a push notification is sent saying that a new call is available to disposition.

Considerations

Note: If inbound ready is on for both mobile and desktop, a direct to DID call will present on both, but clicking to connect on either mobile or desktop will connect on mobile.

Note: Also, if inbound ready is on for both mobile and desktop, and there is an active agent session in desktop, inbound calls cannot be answered in desktop - you will get the "we're still setting up your connection" message.