Before you can use Conquer Voice, visit the Welcome to Conquer Voice! article to understand where to locate the Conquer Voice dialer and how to complete first time user registration.

Audio Connections

Conquer Voice has two different audio connection options for you to choose from.

1-Computer Audio

Using Computer Audio For Calls requires a stable internet connection.  Poor network conditions will cause bad call quality and dropped connections.

You can choose your desired input and output devices, after which your browser will pop a request to grant permission to use these devices for audio.  Allow them (not temporarily) so that you can hear audio on calls and the other person can hear you. 

Click Save.

Note: Please see Using Computer Audio For Calls for a full in-depth description when using Computer Audio

2-Call Me

This option involves using a softphone, desk phone, or a mobile phone that can receive calls from your Conquer Connect number, which you’ll need to answer.

Your phone will serve as a bridge for the dialer, enabling you to connect calls from your CRM. This way, you can make client calls using your personal phone without revealing your personal phone number.

Before connecting the dialer while using Call Me, please enter Your Phone Number for the phone or device you intend to use for making calls through your CRM.

Click Save.

Note: Your clients will not have visibility of the number you enter in this field, nor will they be able to return your call through the dialer using this number. If you have received a Conquer Inbound DID, do not input it in this field. Instead, ensure that your Caller ID is configured correctly.

Connect Your Agent Session

Simply change the dialer status from Disconnected to Connected and you can begin making calls with Conquer Voice!

Now you are connected and will remain connected until you end your session. 

You can end your session by hanging up your phone or by selecting Disconnect from the dropdown menu.

Making Calls

Now that you're connected, let's go over the different ways you can make calls.

Click to Dial

To place a call via Click to Dial, connect to Conquer Voice and click any phone number with a green phone icon next to it. This can be done from anywhere in Salesforce where you see the blue phone icon.

When placing a Click to Dial call the soft phone will automatically pop open if it is minimized.

This is also true with Cadence Utilities. 

If a Click to Dial call is placed through Cadence Utilities, Cadence Utilities will automatically re-open once the call is completed.   

Add Call (Quick Dial and Dial Pad)

Quick Dial numbers can be added to quickly find and connect to saved contacts that you can merge, transfer and connect to within the dialer. The Dial Pad allows manual dialing to be used to connect to  specific numbers.

For more information about how to use Quick Dial and Dial Pad, please see Add Call via Click to Dial and Dial Pad Guide

Queues, Campaigns and Speed to Lead

The real power comes from being able to dial numbers from a specified list.  Follow the links here to learn more about Queues (your personal lists), Campaigns (group accessible lists) and Speed to Lead.