How to Make a Call

Connect Conquer Voice

To connect to Conquer Voice, click the red "Disconnected" to open the menu and click "Connect." Your phone will ring - answer it! Now you're connected, and will remain connected until you end your session. If your phone didn't ring and you didn't answer, then you won't be connected. You can end your session by hanging up your phone or by selecting "Disconnect" from the dropdown menu.

Now that you're connected, let's go over the different ways you can make calls.

Click to Dial

To place a call via Click to Dial, connect to Conquer Voice and click any phone number with a green phone icon next to it. This can be done from anywhere in Salesforce where you see the blue phone icon. 

Queues and Campaigns

The real power comes from being able to dial numbers from a specified list.  Follow the links here tp learn more about Queues (your personal lists) and Campaigns (group accessible lists).