Time Blocks provide the ability to route calls based on if a caller is calling when business is open or closed.
Add the Time Block Step
To add a Time Block step to your Call Flow, select the Time Block step from the Steps list and drag it to your flow.
Time Block Step Configurations
Select Time Block (required)
Select a Time Block that has been previously set up in the Time Blocks subtab.
If Called When Open branch (required)
Set where the caller should be routed to if they are calling during open hours.
If Called When Closed branch (required)
Set where the caller should be routed to if they are calling during closed dates.
Displays how an incoming call will reach this step in the current Call Flow.
Note: It's not possible to set a time block before a previously set step (like a menu) - the Time Block step doesn’t know if the Menu step will be set to open hours or closed. Also, make sure to populate both branches from the Time Block step.
Please sign in to leave a comment.