Tanel Harak
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Activity overview
Latest activity by Tanel Harak-
Tanel Harak created an article,
Linking an Unknown Call on Mobile
Navigate to Conquer Mobile in the Menu Bar at the bottom of the screen. Click on the Unknown Caller record. Search for the matching record within the ‘Search for Record’ box. Select the applicable...
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Tanel Harak created an article,
Dispositioning a Call on Mobile
1. Navigate to Conquer Mobile in the Menu Bar at the bottom of the screen. The icons next to calls provide a visual indicator for what type of call it is. i. Arrow pointing down & to the left = i...
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Tanel Harak created an article,
Receiving an Inbound Call on Mobile
When someone calls your personal Conquer DID when you are Mobile Inbound Ready, you will receive a call from 800-928-0392. When you answer that call, you will hear audio of who is calling you (whe...
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Tanel Harak created an article,
Placing an Outbound Call on Mobile
Navigate to the record you want to call. Click on the blue phone icon next to the number you’re calling. Do not click on the hyperlinked phone number. Answer the call from 800-928-0392 from Con...
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Tanel Harak created an article,
Conquer Scheduler Setup
CONQUER Scheduler is a scheduler / calendaring tool built by Conquer that allows reps and service agents to easily schedule meetings with prospects and allows prospects and customers to easily sche...
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Tanel Harak created an article,
Troubleshooting Cadence Actions Errors
Occasionally, when a Cadence Member and its associated Touchpoint become out of sync, Cadence Actions appears to be blank as though there is no Open Touchpoint for the parent record, but the ‘This ...
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Tanel Harak created an article,
Conquer Scheduler - Sending a Link
Meeting Link Generation Calendar Link: Once your Scheduler settings have been configured, the Calendar Link icon will now populate. This icon will be grayed out until Scheduler settings have been ...
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Tanel Harak created an article,
Cadence Dashboard
6 Dashboards for Conquer Cadence are comprised of 27 Reports in 10 Report Types. These reports and dashboards track user adoption, performance, success, authorization, and adherence, as well as rep...
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Tanel Harak created an article,
Email Troubleshooting Guide for Cadence
If emails are not sending from Conquer Cadence, there are a few things you can check to make sure everything is configured properly. 1. Make sure you have authenticated your email in the email comp...
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Tanel Harak created an article,
How to clear local storage in Chrome
From time to time a "Local Storage is Full" error might pop up in the dialer. Follow these steps to clear local storage: Open the Google Chrome Console by pressing F12 key. Select “Application” ...