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Tanel Harak

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Activity overview

Latest activity by Tanel Harak
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    Tanel Harak created an article,

    Email Troubleshooting Guide for Cadence

    If emails are not sending from Conquer Cadence, there are a few things you can check to make sure everything is configured properly. 1. Make sure you have authenticated your email in the email comp...

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    Tanel Harak created an article,

    How to clear local storage in Chrome

    From time to time a "Local Storage is Full" error might pop up in the dialer.  Follow these steps to clear local storage: Open the Google Chrome Console by pressing F12 key. Select “Application” ...

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    Tanel Harak created an article,

    Best Practices Guide to PTO/Holiday/OOO for agents

    It's a good time to look over some best practices to manage Conquer Voice while being out of office, for a holiday season, paid time off, or any other reason you might not be at their desk for a pe...

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    Tanel Harak created an article,

    Eligibility for Inbound Calls

    Conquer Voice can be used to make outbound calls and to receive incoming calls if your organization has enabled the inbound feature.  If you are expecting to receive inbound calls, but are not, thi...

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    Tanel Harak created an article,

    Speed To Lead User Guide

    Speed to Lead Call If your org uses Speed To Lead, a clock icon will show up in the dialer next to the Report Issue button.  When the clock icon turns red, a new lead has just become available to c...

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    Tanel Harak created an article,

    Speed To Lead Admin Guide

    Speed To Lead allows records to be quickly served to the Conquer dialer for agents to call right away. This process bypasses traditional database and query functions using an API post of a JSON obj...

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    Tanel Harak created an article,

    Troubleshooting Performance Issues

    From time to time, Conquer Voice or Conquer Cadence may not perform the way you are used to.  Variables like your network connection, workstation processor, and applications running in the backgrou...

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    Tanel Harak created an article,

    Invalid Request Error Message

    From time to time you might receive an "Invalid Request" error message while attempting to connect your Conquer Voice agent session. When you see this message in the dialer you can first refresh t...

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    Tanel Harak created an article,

    Sandbox Refresh Reminders for Conquer Cadence

    Things to consider for Conquer Cadence when refreshing a Salesforce Sandbox Org. Any time you refresh a sandbox you first need to follow the steps outlined in Considerations Before Refreshing a Sal...

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    Tanel Harak created an article,

    Filter by Active/Inactive Cadences

    To filter cadences, navigate to Cadence Management > Cadences > Status Column > Filter To filter Cadences by Active or Inactive, click on the Filter icon next to the Status column. A dropdown will ...