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Tanel Harak

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Latest activity by Tanel Harak
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    Tanel Harak created an article,

    Sandbox Refresh Reminders for Conquer Cadence

    Things to consider for Conquer Cadence when refreshing a Salesforce Sandbox Org. Any time you refresh a sandbox you first need to follow the steps outlined in Considerations Before Refreshing a Sal...

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    Tanel Harak created an article,

    Filter by Active/Inactive Cadences

    To filter cadences, navigate to Cadence Management > Cadences > Status Column > Filter To filter Cadences by Active or Inactive, click on the Filter icon next to the Status column. A dropdown will ...

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    Tanel Harak created an article,

    Guide To Inbound Strikes

    Every time Inbound Ready is on and you are presented an inbound call but do not answer the call, that is considered a strike when your org is using the "Disable Inbound Ready" feature.  When you re...

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    Tanel Harak created an article,

    Release Notes for Conquer Suite Package 15.3.0.0

    Good afternoon, everyone. This is the latest build of the Conquer Suite package, first published on October 22, 2021.   Changes [CHANGE] Bulk assignment now respects Salesforce sharing. [CHANGE] Ad...

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    Tanel Harak created an article,

    GONG Integration

    When you connect GONG to your SFDC org and Conquer you will be asked to add your "Speaker channel" to "dialsource" telephony provider. The options will be stereo-left and stereo-right. With Conquer...

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    Tanel Harak created an article,

    Bulk Remove Multiple Cadence Members

    You can remove multiple Cadence Members from Cadences in the Cadence Member List View. Before proceeding with Removing Cadence Members from the Cadence Member List View, confirm that you have added...

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    Tanel Harak created an article,

    Adding the Remove from Cadence button

    The Remove from Cadence button allows managers to bulk remove Cadence Members from their Cadences in the Cadence Member List View. Note: The Remove from Cadence button is available for users on Co...

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    Tanel Harak created an article,

    Search Queues Dashboard

    Search the Queues Dashboard by searching for an agent group name or an Inbound DID number. To start searching, go to the search bar at the top of the Queues Dashboard page and enter an agent group ...

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    Tanel Harak created an article,

    Filtering Queues Dashboard

    Filtering the Queues Dashboard gives you the ability to see agents based on specified filter criteria. To view the filter options, click on the Filter button at the top right side of the Queues Das...

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    Tanel Harak created an article,

    How to Promote an Agent in Queues Dashboard

    To promote an agent in a queue, click on the arrow icon on the far left side of the agent row. This will present a dialog window where the agent’s Effective Position can be modified. An agent can b...