Tanel Harak
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Activity overview
Latest activity by Tanel Harak-
Tanel Harak created an article,
Disposition Groups
Disposition groups are an easy way to only assign relevant Dispositions to a Conquer Voice Campaign or group of agents. Disposition groups can be found in Denali Workspace > Voice > Dispositions > ...
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Tanel Harak created an article,
Dispositions
Dispositions can be found in Denali Workspace > Voice > Dispositions.Create DispositionIn order to create a new disposition click Create Disposition.You will then see a list of options to configure...
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Tanel Harak created an article,
Vidyard Integration
You can effortlessly send trackable Vidyard links directly to your clients using the Conquer Email client. To do this, simply click on the Video icon within the email interface, sign in to your Vid...
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Tanel Harak created an article,
Select Flow
Select Flow allows you to launch a Salesforce Flow if there are any that are associated with the particular Cadence or Cadence Step. Select Flow from Cadence Utilities This can be accessed from Cad...
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Tanel Harak created an article,
Auto Skip Touchpoint for Do Not Call and Email Opt Out
Overview This feature provides the ability to automatically skip touchpoints for enrolled Cadence members that have opted out of communication via two different channels: Phone Calls and Emails. ...
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Tanel Harak created an article,
Edit Cadence
View Cadence In order to view a Cadence in read-only mode, click the View button. Edit Cadence In order to edit a Cadence, from the Cadences list in Cadence Management, navigate to the Cadence tha...
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Tanel Harak created an article,
Multiple Skill Groups
Skill-based call routing can account for multiple skills within the same Call Flows node. There are several scenarios to consider when implementing multiple skill assignments: A call with no skill...
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Tanel Harak created an article,
Email Footers
To build Footers for email Templates, navigate to Cadence Management > Email > Footers > Create Footer Here you have the ability to create re-usable Email Footers that can be attached to specific ...
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Tanel Harak created an article,
Conversation View
Conquer Conversation View allows users to view calls and sent and received email messages and custom step information from a Cadence inside Salesforce to easily track engagement threads with record...
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Tanel Harak created an article,
Cadence CSV Bulk Enrollment
Overview CSV Bulk Enrollment in Workspace allows users to upload records using a CSV file to import Cadence a high volume of records to their org. Each enrollment is done using the permissions of t...