Avatar

Tanel Harak

  • Total activity 365
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 197

Activity overview

Latest activity by Tanel Harak
  • Avatar

    Tanel Harak created an article,

    Multiple Skill Groups

    Skill-based call routing can account for multiple skills within the same Call Flows node. There are several scenarios to consider when implementing multiple skill assignments: A call with no skill...

  • Avatar

    Tanel Harak created an article,

    Email Footers

    To build Footers for email Templates, navigate to Cadence Management > Email > Footers > Create Footer Here you have the ability to create re-usable Email Footers that can be attached to specific ...

  • Avatar

    Tanel Harak created an article,

    Limit Cadence to Object Type

    There is now an option to limit Cadence to object type. You can do this by navigating to the the Cadence Details. In the Assignment & Access Details there is a field called Permitted Objects. There...

  • Avatar

    Tanel Harak created an article,

    Linking an Unknown Call on Mobile

    Navigate to Conquer Mobile in the Menu Bar at the bottom of the screen. Click on the Unknown Caller record. Search for the matching record within the ‘Search for Record’ box. Select the applicable...

  • Avatar

    Tanel Harak created an article,

    Dispositioning a Call on Mobile

    1. Navigate to Conquer Mobile in the Menu Bar at the bottom of the screen. The icons next to calls provide a visual indicator for what type of call it is. i. Arrow pointing down & to the left = i...

  • Avatar

    Tanel Harak created an article,

    Receiving an Inbound Call on Mobile

    When someone calls your personal Conquer DID when you are Mobile Inbound Ready, you will receive a call from 800-928-0392. When you answer that call, you will hear audio of who is calling you (whe...

  • Avatar

    Tanel Harak created an article,

    Placing an Outbound Call on Mobile

    Navigate to the record you want to call. Click on the blue phone icon next to the number you’re calling. Do not click on the hyperlinked phone number. Answer the call from 800-928-0392 from Con...

  • Avatar

    Tanel Harak created an article,

    Conquer Scheduler Setup

    CONQUER Scheduler is a scheduler / calendaring tool built by Conquer that allows reps and service agents to easily schedule meetings with prospects and allows prospects and customers to easily sche...

  • Avatar

    Tanel Harak created an article,

    Troubleshooting Cadence Actions Errors

    Occasionally, when a Cadence Member and its associated Touchpoint become out of sync, Cadence Actions appears to be blank as though there is no Open Touchpoint for the parent record, but the ‘This ...

  • Avatar

    Tanel Harak created an article,

    Conquer Scheduler - Sending a Link

    Meeting Link Generation Calendar Link: Once your Scheduler settings have been configured, the Calendar Link icon will now populate. This icon will be grayed out until Scheduler settings have been ...