Search the Queues Dashboard by searching for an agent group name or an Inbound DID number. To start searching, go to the search bar at the top of the Queues Dashboard page and enter an agent group name or Inbound DID number to search for. The right side of the search dropdown will display the suggested agent group names or Inbound DID numbers based on the search query entered. The left side of the search dropdown will display the queue groups that the agent group or Inbound DID numbers are a part of.
To select an agent group or Inbound DID, click on an agent group name or Inbound DID number listed on the right side of the search dropdown. This will filter the table by the queues in which the agent group or Inbound DID number selected is a part of.
Additionally, select multiple search filters by searching for another agent group name or Inbound DID number. All search filters will display below the search bar. The Queues Dashboard will continue filtering as more search filters are added. Remove a search filter by clicking on the x icon to the right of each search filter tag. To remove all search filters, click the Clear All link at the far right side of the page.