Filtering Queues Dashboard

Filtering the Queues Dashboard gives you the ability to see agents based on specified filter criteria. To view the filter options, click on the Filter button at the top right side of the Queues Dashboard page. The filter dropdown will display all available filters:

Offer Availability - Available, Unavailable

Inbound Ready - Enabled, Disabled

Agent Paused - Paused, Active

Connection Status - Connected, Disconnected

Agent A Leg - Connected, Disconnected

Duplicates - Hide Duplicate Agents

Once the filters are applied, the Queues Dashboard will display agents based on the specified filter criteria. To deselect any filters applied, uncheck the individual checkboxes or click on the Clear All link to clear all selected filters.