Our enterprise customers have requested a programmatic interface in order to manage agent and/or agent group churn. Previously, the only way to manage the addition and removal of agents and agent groups from Conquer Voice was one at a time through DS Admin. Our new API interface allows enterprises to manage high churn seamlessly with programmable business logic, thus reducing the need for laborious manual intervention.
To use this feature, please contact your Customer Success Manager (CSM).
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