RTPQ requires additional configuration to set up. When deployed, it allows records that meet your pre-determined criteria to be presented immediately to any user who is currently active in a Campaign. To learn more about the setup process, see our RTPQ Setup Guide.
The RTPQ menu in the admin tab allows you to view, review, and delete pending records in your company's RTPQ. Records can be distributed to individual users, to a specific Agent Group, or globally (in which case they will serve to the first available Agent).
To remove a record from RTPQ, click the red trashcan icon. Currently we do not offer the ability to purge an entire queue in one go from the client side, but if this is something you need to do, submit a ticket to support for assistance.
The top section shows Global records, which will serve to the first available Agent:
The second section shows records that will serve to the first available Agent within a designated Agent Group:
The third and final section shows records that will serve to individual Users as soon as they become available: