Email Troubleshooting Guide for Cadence

If emails are not sending from Conquer Cadence, there are a few things you can check to make sure everything is configured properly.

1. Make sure you have authenticated your email in the email component in Salesforce.

• There are times when you will need to re-authenticate your email. There are a number of situations that may prompt this need, including but not limited to:
  • Receives a new laptop/computer
  • Has been inactive for a period of time
  • Has changed their name/email address
  • Has updated their password
  • Employer/Company has changed the IT Security Policy

2. Once you have made sure that your email is authenticated, try to send a manual email. 

3. If sending the manual email works, unenroll and re-enroll the records. 

4. If the emails are still not being sent, contact Conquer support.