Auto Recording

Overview

The Auto Record feature in Conquer allows you to automatically record calls made by agents. You can enable it in two ways:

• Agent Group level: Record calls for agents in specific groups only.
• Global settings: Record all calls made by agents across the system.

Set Auto Record for a Specific Group

1. Go to DS Management.
2. Click on Agent Groups.
3. Edit the desired agent group.
4. Enable the Auto Record toggle within the group settings.
5. Click Save.

For full instructions, visit the Agent Groups article.

Set Auto Record Globally

1. Go to DS Management.
2. Click on Settings. (scroll down to the Global Settings)
3. Enable the Auto Record toggle for Global Settings.
4. Click Save to apply changes across all groups.

Learn more in the Global Settings article.