Low or No Audio (Can't Hear)

Troubleshooting Audio Loss During Calls

If you’re experiencing audio problems during a call—whether the prospect can’t hear you or you can’t hear them—consider the following:

1. Check if the issue is on the prospect's side

Audio issues can sometimes occur on the prospect’s end, so try calling them again after a short break.

2. Troubleshooting for your setup (using Conquer’s Computer Audio feature)

If the issue persists on your side, follow these steps to resolve it:

• Reset your headset: Unplug and replug your headset to refresh the connection.
• Reconfigure your dialer audio settings:
  • Go to your dialer settings, unselect and then reselect the correct audio devices.
  • Make sure to select the actual "Device Name" instead of "Default-Device Name" to ensure the right input/output is being used.
• Check your computer's sound settings:
  • Verify that the correct devices are selected for both general audio and communications.
• Confirm volume settings: Ensure that your master volume is not muted.

3. Reporting issues

Only report audio issues to Conquer Support if they are consistent and repeatable.

If the problem continues despite troubleshooting, please contact support for further assistance.