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Joel Mayer

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Latest activity by Joel Mayer
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    Joel Mayer created an article,

    Choppy Audio When Using Computer for Calls

    Choppy Audio Due to Network Congestion: What You Need to Know If you're experiencing choppy audio or call quality issues when using Conquer's Computer Audio or softphone services like Teams, Zoom, ...

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    Joel Mayer created an article,

    Low or No Audio (Can't Hear)

    Troubleshooting Audio Loss During Calls If you’re experiencing audio problems during a call—whether the prospect can’t hear you or you can’t hear them—consider the following: 1. Check if the issue ...

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    Joel Mayer created an article,

    Conquer Release Notes for October 1-2, 2024

    Hello, Conquer users. We've got a couple backend improvements for you today.   Conquer Voice Whispering and Recording hotfix for October 1 at 12:30pm Pacific.[FIX] A small number of users who might...

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    Joel Mayer created an article,

    Conquer Release Notes for September 25-27, 2024

    Hello, Conquer users. We've got a couple notes for you regarding Conquer Voice and Conquer Email. Conquer Email Improvement for September 25 at 10:00 AM Pacific Time[FIX] Resolved an issue where so...

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    Joel Mayer created an article,

    Conquer Release Notes for September 18-19, 2024

    Conquer Voice Softphone Improvement for September 18 at 10:30 AM Pacific Time [CHANGE] Adds corrected behavior if microphone permissions are disabled for Computer Audio during an active call, the d...

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    Joel Mayer created an article,

    Conquer Release Notes for September 4-5, 2024

    Conquer Voice Queue Improvement for September 4 at 2:00 PM Pacific Time [ENHANCE] The issue where changes to the Current Call Cap were not being saved in the Queues Dashboard for customers using Ca...

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    Joel Mayer commented,

    Updated to include a hotfix that was released Friday afternoon August 31.

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    Joel Mayer created an article,

    Conquer Voice Release Notes for August 28-30, 2024

    Good morning, Conquer Voice users. This release focuses on infrastructure optimizations and enhancements for Conquer Voice. Telephony Improvements for August 28 at 2:00 PM Pacific Time -- Rolled ba...

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    Joel Mayer created an article,

    Conquer Holiday Announcement - Labor Day (September 2)

    Hello Conquer family! We wanted to remind you that Conquer will be closed in observance of the following holiday: Closed in the US | September 2 | Labor Day Our Holiday Schedule lists our upcomin...

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    Joel Mayer created an article,

    Conquer Voice Release Notes for August 23, 2024

      Good morning, Conquer Voice users. This release is focused on an enhancement for Conquer Voice Inbound DID reporting. [CHANGE] The filenames for the voicemail greeting and inbound greeting have b...