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Joel Mayer

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Activity overview

Latest activity by Joel Mayer
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    Joel Mayer created an article,

    Idle Timer Profiles

    Idle Timers Overview When incoming calls to a queue are configured to be delivered using the round-robin method, Idle Timers help to determine which agent should receive the inbound call if more th...

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    Joel Mayer created an article,

    ANNOUNCEMENT | DialSource is now CONQUER

    On Monday, March 15th, DialSource officially changed our name to CONQUER. With over 15 years of engineering and customer feedback supporting our innovation, this transformation was greatly influen...

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    Joel Mayer commented,

    Yep, it sure is!  Sorry for the delay, Kayla.  

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    Joel Mayer commented,

    Our team has been monitoring the issue.  Our most recent review shows that intermitent login issues have subsided and the DNS resolution is stable. As a result, Automatic Campaign Refreshes have be...

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    Joel Mayer commented,

    Updated the original post to include a link to affected instances.While the DialSource team immediately used the workaround steps outlined by Salesforce and has implemented additional measures, bot...

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    Joel Mayer commented,

    In addition to campaign refreshes, we have also identified that campaign creation is also negatively impacted by the current DNS failure.  We recommend users avoid trying to create or refresh campa...

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    Joel Mayer commented,

    We have paused the campaigns from auto refreshing, and until Salesforce resolves this issue all campaign refreshes will fail, including manual refreshes.  So, please avoid manual refreshes until th...

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    Joel Mayer created an article,

    Network Service Advisory July 22, 2020

    Hello Denali users, A network issue has been identified by the Salesforce Technology team that has become aware of intermittent login errors that impacted Salesforce Core Services for a subset of c...

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    Joel Mayer created a post,

    Community Guidelines and Expectations

    Welcome to CONQUER Community! This forum exists to bring together Conquer users to ask questions, deliver answers, present best practices, and share successes. We’ve created these guidelines to ens...

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    Joel Mayer created an article,

    Queues

    Conquer Voice Queues are similar to creating a personal Campaign, but only the Queue creator can access it. To manage your Conquer Voice Queues, navigate to the Queues subtab of the “DS User” tab i...