My Caller ID is Displaying Incorrectly

If your prospects are telling you that your caller ID is showing up as coming from another country or is only showing the area code, there's a simple reason why. Whether you're using Regional ID or just using a standard Caller ID, this is almost always a minor formatting error in either the Caller ID or Return Number.

In the Agent List, Caller ID and Return Number both need to be formatted in the same way: with no punctuation or special characters:

Punctuation in the Return Number can cause Regional ID to display a local area code to the prospect without a full phone number - definitely not the effect you're looking for! 

As of August 2022, North America caller IDs no longer require a leading 1.  Any newly entered Caller IDs with a leading 1 will have that removed on the back end for consistency. If you experience issues with your outbound Caller ID, re-entering their Caller ID in the Agent List should resolve it. 

Note: If your Caller ID is a phone number from outside the US or Canada, add a + in front of the phone number to ensure correct parsing.

For more information on Caller IDs and Return Numbers, check out our Conquer Voice Caller ID and Return Number Guide.