If your prospects are telling you that your caller ID is showing up as coming from another country or is only showing the area code, there's a simple reason why. Whether you're using Regional ID or just using a standard Caller ID, this is almost always a minor formatting error in either the Caller ID or Return Number.
Caller ID and Return Number both need to be formatted in the same way: with no punctuation or special characters:
Punctuation in the Return Number can cause Regional ID to display a local area code to the prospect without a full phone number - definitely not the effect you're looking for!
As of August 2022, North America caller IDs no longer require a leading 1. Any newly entered Caller IDs with a leading 1 will have that removed on the back end for consistency. If you experience issues with your outbound Caller ID, re-entering their Caller ID in the Agent List should resolve it.
Note: If your Caller ID is a phone number from outside the US or Canada, add a + in front of the phone number to ensure correct parsing.
For more information on Caller IDs and Return Numbers, check out our Conquer Voice Caller ID and Return Number Guide.
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