Add a Wait Step

A wait step in a cadence waits for a specific amount of time or for a specific condition to occur before proceeding to the next step.  Wait steps start based on the previous touchpoint's completion.

To add a wait step, navigate to Cadence Management > Cadences > Create Cadence > Add Phone Call Step

Here you can assign due dates on touchpoints to ensure that a user knows the deadlines that need to be hit for important customer touchpoints.

You have the options to set wait time period for decision points based on hours, days, or weeks and set due dates for cadence touchpoints. It is important to note currently that assigning due dates via the wait step is not intuitively communicated to the user.