Trouble Connecting Conquer Voice to Agent Session

Make sure you are connected to the internet

You must be connected to the internet in order to connect to Conquer Voice.

Make sure your phone status is "Available"

Make sure that your phone's status is set to "Available" so that our connection call wouldn't be blocked. And, double-check that Do-Not-Disturb is not turned on.

Make sure your phone can receive incoming calls outside of Conquer Voice

Verify that your phone can receive incoming calls from another place like a colleague's phone, or your cell phone, so that our connection call could go through. 

Outside the US, make sure your number is formatted for international, including the country code

For example, +60384567833 for an agent session call to Malaysia.  The '+' sign is required in order for us to make the connection call. 

If your phone number had an extension, make sure you correctly format the extension

Make sure to correctly format the extensions in your phone number. Make sure to format the extensions without any space in order for the extension to work. If you don't have an extension, leave this blank.

Make sure your phone number is saved in Conquer Voice settings

Conquer Voice needs to know what phone number to call to initiate the Leg A connection. Make sure this phone number is saved accurately in the Conquer Voice settings. To input your phone number in Conquer Voice settings:

Navigate to the Conquer Voice Control Panel and click on the Settings (gear) Icon. Check the phone field to ensure the number you intend to use to connect to the dialer to establish your Agent Session connection is properly saved in the Your Phone Number field. If not, type in the correct phone number and click on the Save button.