Joel Mayer
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Conquer Connect Numbers for Call Me - Accepting Agent Session Connection
This table displays the Caller ID for each US state that Conquer will use when calling to establish an Agent Session. This only applies to agents who are using Call Me to establish their Agent Ses...
Switch Record
A cadence record can be accessed and switched by going to the Conquer Cadence Utilities Drawer, or by navigating to Cadence Actions and selecting the switch record option. This option allows a reco...
Inbound DIDs for Dynamics (Legacy)
Note: Inbound DIDs have been moved from DS Management over to Workspace for Salesforce organizations where they are managed using Extensions, Phone Numbers, Queues, and (if installed) Call Flows. F...
Adding the Conversation View History Component
Conquer Conversation View allows users to view sent and received messages with prospects from a cadence. The Conversation View History Component can be added to Salesforce page layouts for Lead, A...
Conquer Voice Managed Package Release Notes for 12.51s and 12.73e
Conquer Voice Enterprise 12.73 and Standard 12.51[NEW] We've added a new Battle Cards Badge Notification system. This new feature is being prepared for a future update and is not yet active in the ...
Conquer Release Notes — August 11, 2025
Conquer Release August 11, 2025 at 12:30 PM PacificConquer Mobile[ENHANCE] Introducing In-Person Meetings for Agents using Conquer on the Salesforce Mobile app. This feature adds an "In-Person Meet...
Conquer Release Notes up to August 1, 2025
Conquer Insights Release for July 31, 2025 at 10:30AM Pacific[NEW] Teams Conferencing is now in Internal Beta, enabling our bot to join Teams meetings, record conversations, and log them in Salesfo...
Conquer Release Notes Up to July 18, 2025
Conquer Managed Package Release for July 16, 2025 at 7am Pacific[FIX] Conquer 23.14 addresses underlying issues when "Rapid Refresh" is enabled and "Docked Composer" is disabled, resolving previous...
Conquer Release Notes up to June 20, 2025
Conquer Workspace Release for June 17, 2025 at 3:00PM Pacific -- POSTPONED [UPDATE] Resolved excessive scrolling when clicking 'Add Conquer Roles' in Workspace Permissions, making the process smoot...
Conquer Release Notes up to June 13, 2025
Conquer Voice Release for June 12, 2025 at 2:00PM Pacific[NEW] Originally set for June 6, this update adds Blocked Numbers for Call Flows in Workspace. Administrators can now block abusive inbound ...