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Enroll Individual Records into a Cadence
To enroll a record in a Cadence, navigate to the Cadence Actions pane on the record page and click on Enroll. To enroll multiple records in a cadence all at once, please see Bulk Enroll Records. ...
Add or Edit a Campaign
To create a new campaign, navigate to DS Admin > Campaigns. Click the Add Campaign button in the top right corner. The Add New Campaign modal will show the configuration options. To edit a campai...
Queue Position Dashboard
The Queue Position Dashboard displays a list of queues that the agent is a part of, along with their queue position number in those queues. When Inbound Ready is turn on, Agents can use this dashbo...
Conquer Release Notes — May 6, 2026
Conquer Release May 6, 2026 at 6:00 PM PacificVoice - Campaigns[IMPROVE] Occasionally when a Campaign record was dispositioned using Dispo without Dial, the Campaign Skip Recycle Time was applied t...
Importing Conquer Denali to Dynamics
Download the Zip file provided by Conquer. If you do not have the Zip file, contact your Customer Success Manager. Once downloaded, log in to https://make.powerapps.com/ Navigate to Solutions > I...
Logging Disposition Fields
Disposition Fields are extra fields for you to log additional information about a call. After placing a call on the dialer you are met with the option to disposition the call using a Disposition...
Agent List
The Agent List is where you can check and confirm phone settings for your agents that were added to your Call Centers in your Salesforce Setup. Note: If you do not see an agent's name in the list ...
Main Campaign Scheduler
Campaign Schedules allow you to assign multiple campaigns to a Campaign Schedule. Utilizing a Campaign Schedule for campaigns gives sales leaders the ability to manage campaigns in one schedule wit...
Conquer Release Notes — April 29, 2026
Conquer Release April 29, 2026 at 4:00 PM PacificVoice - AI Insights[UPDATE] As Conquer continues to enhance our AI to improve accuracy and value, we've upgraded our AI Insights model. The updated...
Report an Issue
If you need help, we are right here in the application! Click Report Issue button to bring up the report menu. Select a category by clicking the button that closest matches the issue you're exper...