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Importing Conquer Denali to Dynamics
Download the Zip file provided by Conquer. If you do not have the Zip file, contact your Customer Success Manager. Once downloaded, log in to https://make.powerapps.com/ Navigate to Solutions > I...
Logging Disposition Fields
Disposition Fields are extra fields for you to log additional information about a call. After placing a call on the dialer you are met with the option to disposition the call using a Disposition...
Agent List
The Agent List is where you can check and confirm phone settings for your agents that were added to your Call Centers in your Salesforce Setup. Note: If you do not see an agent's name in the list ...
Main Campaign Scheduler
Campaign Schedules allow you to assign multiple campaigns to a Campaign Schedule. Utilizing a Campaign Schedule for campaigns gives sales leaders the ability to manage campaigns in one schedule wit...
Conquer Release Notes — April 29, 2026
Conquer Release April 29, 2026 at 4:00 PM PacificVoice - AI Insights[UPDATE] As Conquer continues to enhance our AI to improve accuracy and value, we've upgraded our AI Insights model. The updated...
Report an Issue
If you need help, we are right here in the application! Click Report Issue button to bring up the report menu. Select a category by clicking the button that closest matches the issue you're exper...
Dispositions
Note: if your org has migrated dispositions over to Workspace, information about dispositions can he found in this article. Creating a New Disposition To create a new Disposition, enter the name of...
Configuring Disposition Fields
Overview Disposition Fields provide extra fields for agents to fill out additional information on the record that has been called without needing to edit the record separately. Fields are pulled ...
Calling Campaign Records that contain Many Numbers
If a record has many phone numbers, agents can call on an alternative number(s) - up to 10 - for the record using click to dial. This gives agents the ability to decide which phone number (or all ...
Missed Calls
If your administrator has enabled Missed Call Logging in Conquer Settings, you can take advantage of seeing information pertaining to inbound calls which you have missed or not answered. If you mis...