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Conquer Product

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Latest activity by Conquer Product
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    Conquer Product created an article,

    Conquer Voice Release Notes — May 28, 2026

    Conquer Voice Release May 28, 2026 at 4:00 PM EasternVoice - Denali Workspace[IMPROVE] Greeting picklists within Extensions, Queues, and Call Flow nodes now display the relevant recording type for ...

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    Conquer Campaigns Release Notes — May 21, 2026

    Conquer Campaigns Release May 21, 2026 at 9:00 PM EasternVoice - Campaigns[IMPROVE] Occasionally Agents dialing within a Conquer Voice Campaign may experience slowness or timeouts when a Campaign i...

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    Conquer Product created an article,

    Conquer Maintenance Announcement for May 7, 2026

    Date: May 7, 2026Time: 7:00 PM EasternHello, Conquer Users.  As part of our ongoing security enhancements, we will be updating how our application authenticates with Salesforce. These updates inclu...

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    Conquer Release Notes — April 29, 2026

    Conquer Release April 29, 2026 at 4:00 PM PacificVoice - AI Insights[UPDATE] As Conquer continues to enhance our AI to improve accuracy and value, we've upgraded our AI Insights model.  The updated...

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    Conquer Release Notes — May 21, 2026

    Conquer Release May 21, 2026 at 12:30 PM EasternEmail - Scheduler[FIX] For customers with Multiple Participants enabled, Users are no longer able to add themselves as a Participant within their own...

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    Conquer Product created an article,

    Battle Card Reporting Objects Reference

    Below is a listing of the Salesforce Objects that are utilized as a part of the Conquer Battle Card Reporting Feature.  Click on the Object to see additional information along with the associated f...

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    Conquer Voice Release Notes — May 21, 2026

    Conquer Voice Release May 21, 2026 at 7:00 PM EasternVoice - Battle Card Reporting[NEW] For customers using Battle Cards, Battle Card Reporting within Salesforce is now available. Package 12.56 (St...

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    Conquer Release Notes — May 6, 2026

    Conquer Release May 6, 2026 at 6:00 PM PacificVoice - Campaigns[IMPROVE] Occasionally when a Campaign record was dispositioned using Dispo without Dial, the Campaign Skip Recycle Time was applied t...

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    Conquer Product created an article,

    Conquer API token removal

    On the occasion a Conquer API token may need to be removed in Salesforce if a user needs to reauthorize Conquer Cadence but are having difficulty doing so. This can be accomplished using the follow...

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    Conquer Product created an article,

    Creating Custom Step Types

    Out of the box, Conquer Cadence has integrations for Call and Email steps. However, it can support any type of step.  Custom step types can be used to build automation specific to those steps.  Ste...