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Create a Callback Task
In addition to creating a follow-up task, you can also create a Callback Task as a reminder to call a record back at a certain date and time. Note: this functionality is enabled by Conquer Developm...
Campaigns Overview
Our Campaigns Management system allows admins to create and manage campaigns for seamless outbound calling. This article gives a general overview. To add create new campaign, see the documentatio...
Conquer Voice Release Notes — May 21, 2026
Conquer Voice Release May 21, 2026 at 7:00 PM EasternVoice - Battle Card Reporting[NEW] For customers using Battle Cards, Battle Card Reporting within Salesforce is now available. Package 12.56 (St...
Authenticating Workspace for Voice and Cadence
The Conquer Workspace platform is used to manage Conver Voice features as well as Cadences created in the Cadence Builder in Cadence Management. To navigate to Denali Workspace, search for Denali...
User Settings
The Conquer Voice user settings menu is accessed by clicking the gear icon. 1. Gear Icon – Collapses the User Settings Menu without saving any changes. 2. Call Me – Connect using your phone. When...
Conquer Campaigns Release Notes — May 21, 2026
Conquer Campaigns Release May 21, 2026 at 9:00 PM EasternVoice - Campaigns[IMPROVE] Occasionally Agents dialing within a Conquer Voice Campaign may experience slowness or timeouts when a Campaign i...
Enroll Individual Records into a Cadence
To enroll a record in a Cadence, navigate to the Cadence Actions pane on the record page and click on Enroll. To enroll multiple records in a cadence all at once, please see Bulk Enroll Records. ...
Add or Edit a Campaign
To create a new campaign, navigate to DS Admin > Campaigns. Click the Add Campaign button in the top right corner. The Add New Campaign modal will show the configuration options. To edit a campai...
Queue Position Dashboard
The Queue Position Dashboard displays a list of queues that the agent is a part of, along with their queue position number in those queues. When Inbound Ready is turn on, Agents can use this dashbo...
Conquer Release Notes — May 6, 2026
Conquer Release May 6, 2026 at 6:00 PM PacificVoice - Campaigns[IMPROVE] Occasionally when a Campaign record was dispositioned using Dispo without Dial, the Campaign Skip Recycle Time was applied t...