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Calls with a spoofed caller ID are poor quality or fail completely
Originating a call from one country, but setting Caller ID to appear as a different country can cause issues with your call. Local laws often regulate whether a call that originates outside the cou...
Conquer Release Notes — May 21, 2026
Conquer Release May 21, 2026 at 12:30 PM EasternEmail - Scheduler[FIX] For customers with Multiple Participants enabled, Users are no longer able to add themselves as a Participant within their own...
Dialer Components
Overview The Conquer Voice interface adapts depending on your selected connection method: Computer Audio or Call Me. Both options allow you to manage calls directly within your CRM sidebar or foote...
Global Settings
Global Settings allows you to toggle settings that affect your entire org. For clients running an older version of the package, this section was previously labeled Boolean Options.Note: Some settin...
Create a Callback Task
In addition to creating a follow-up task, you can also create a Callback Task as a reminder to call a record back at a certain date and time. Note: this functionality is enabled by Conquer Developm...
Campaigns Overview
Our Campaigns Management system allows admins to create and manage campaigns for seamless outbound calling. This article gives a general overview. To add create new campaign, see the documentatio...
Conquer Voice Release Notes — May 21, 2026
Conquer Voice Release May 21, 2026 at 7:00 PM EasternVoice - Battle Card Reporting[NEW] For customers using Battle Cards, Battle Card Reporting within Salesforce is now available. Package 12.56 (St...
Authenticating Workspace for Voice and Cadence
The Conquer Workspace platform is used to manage Conver Voice features as well as Cadences created in the Cadence Builder in Cadence Management. To navigate to Denali Workspace, search for Denali...
User Settings
The Conquer Voice user settings menu is accessed by clicking the gear icon. 1. Gear Icon – Collapses the User Settings Menu without saving any changes. 2. Call Me – Connect using your phone. When...
Conquer Campaigns Release Notes — May 21, 2026
Conquer Campaigns Release May 21, 2026 at 9:00 PM EasternVoice - Campaigns[IMPROVE] Occasionally Agents dialing within a Conquer Voice Campaign may experience slowness or timeouts when a Campaign i...