Porting Phone Numbers to Conquer Voice (Overview)

Moving your phone numbers to Conquer Voice is called porting. This article covers what we'll need from you, how long it takes, and what to expect along the way.

TABLE OF CONTENTS

• Overview
• Information We'll Need From You
• Timeline and What to Expect
• Common Reasons a Port Gets Delayed
• After Your Numbers Port

Overview

Porting lets you keep your current phone numbers when switching to Conquer Voice. Your current carrier releases the numbers, and we activate them on an agreed date. Most of the process is handled between us and your carrier; you just need to provide accurate account info.

Information We'll Need From You

Before starting a port, please gather this info from your carrier to avoid delays:

• Billing Telephone Number (BTN): main number on your billing account.
• Account holder's name: exactly as on your bill.
• Full service address: street, suite, city, state, ZIP as on file.
• Account number with your carrier.
• Port-out PIN or passcode: note some carriers issue a PIN per number; inform us if so.
• Authorized person’s name to release the numbers.
• Complete list of numbers to port: confirmed directly with your carrier (not internal records).
  • Label the list as "All Account Numbers" or "Partial Account Numbers."
• Confirmation all numbers belong to one account: separate requests needed if numbers span multiple accounts.
• Requested port date: provide at least 24 hours' notice; many ports complete in 1–3 business days. Inform us if you have a deadline.

Note: Partial porting of numbers may cause delays from your current carrier.

Timeline and What to Expect

1. You provide the account and number information above.
2. We check each number for portability and submit the port request to your current carrier.
3. Your carrier confirms a Firm Order Commitment (FOC) date — the date your numbers will actually move.
4. We configure the numbers on your Conquer account ahead of the port date so they're ready to use as soon as the port completes.
5. You configure Phone Numbers, Queues, and Extensions ahead of time.
6. On the FOC date, your numbers go live on Conquer Voice.

Note: Once a port request has been submitted, we're unable to add additional numbers to it. If you think of more numbers after submitting, we'll need to start a new request for them.

Toll Free Numbers (TFN)

If your list of numbers to be ported includes toll free numbers, they need to be separated out and submitted in a different application process.  There is also a separate LOA that needs to be signed.

Common Reasons a Port Gets Delayed

Knowing these ahead of time can help you avoid the most common holdups:

• Address or ZIP code mismatch — this is the most common reason a port gets rejected. If you're not certain the address you have matches what your carrier has on file, ask your carrier for a Customer Service Record (CSR) so we can use their exact information.
• Numbers split across multiple accounts — if your carrier has your numbers on more than one account, confirm this with them before submitting, since each account requires its own port request.
• Numbers that won't validate — occasionally a carrier can't confirm a number belongs to your account even when you're sure it does. This has to be resolved directly with your current carrier before the port can proceed.
• Inactive or disconnected numbers — a number that's already been deactivated or is on a closed account will be rejected and may require your carrier to manually intervene.

After Your Numbers Port

Once your numbers have ported, let us know if you'd also like text messaging enabled on them — this is a separate step from the voice port. If you ever port a number back out to another provider in the future, please let us know so we can remove it from your account.

If you have any questions during the process, reach out to your Customer Success Manager or our Support team.