Configuring Phone Numbers

The Phone Numbers subtab configures inbound DIDs that have been added to your system.  Phone Numbers can be assigned to Extensions, Queues, or Call Flows resulting in callers being routed ultimately to an agent, a group of agents, or a voicemail.

The Phone Numbers subtab can be found from Conquer Voice Workspace → Phone Numbers.

Note: Phone Numbers is meant to be a replacement for Inbound DIDs. When Call Flows is enabled for a customer, their existing Inbound DIDs tab will go away. Also, their existing Inbound DIDs have to be migrated manually by the dev team.

Phone Number Configurations

Set Destination Type

Extension - Phone numbers are assigned to individual agents using Extensions.

Queue - Used with Call Flows or in Standalone to route callers to an agent or a group of agents.

Call Flow - Inbound call flows for your organization using an easy-to-use, drag-and-drop flow builder

Assign to prebuilt Queues, Call Flows or Extensions

Banner Text - Banner text that will appear in the Conquer Voice softphone when agent receives call

Banner Color - Background color for the banner that appears in the Conquer Voice softphone when agent receives call

Persistent Banner - Keeps Banner color and text in the dialer after a call has ended for better call tracking.

Update Agent Caller ID - When the box is checked, the system will automatically update the assigned user's Caller ID within the Agent List. The field then goes back to unchecked.