Create a skill group with a collection of skills that can be assigned to individual agents based on the skills of the agent.
Create a Skill Group
The Skill Groups subtab can be found from Conquer Voice Workspace → Call Flows → Skill Groups. Skill Groups are created by clicking "Create Skill Group".
Skill Groups Configurations
Name - Displayed on the canvas in the Call Flows Builder.
Add Skill - Name a skill and assign agents to the list based on their skills. Multiple skills can be added to a skill group.
Use Cases and Capabilities
You can assign Skill Groups based on language or state based routing. You can pair Skill Groups with a CRM query (Pair name of skill group with the value of a field on a record). You can use Skill Groups to filter your agents in a queue.