Many of our customers upvoted a feature related to in-ear ringing, providing feedback on how the current in-ear ringtone for Call Waiting and agent experience could be improved. For the first iteration of this feature, we have added user friendly in-ear ringtones for our customers who use Inbound. Your CRM administrator is now able to define the in-ear ringtone for when your agents are receiving an inbound call. They may choose between three options for the in-ear ringtone for Inbound calls:
- Double Beep
Previously, "Ring" was the only available option. The "Beep" and "Double Beep" are new additions that will play an audible beep or double beep at 4 second intervals for Inbound calls. To modify these options, your CRM Administrator would simply:
- Navigate to DS Management
- Click on the Inbound DID tab
- Select Options and then choose the Ring Tone
The second iteration of this feature (planned for a future release) will include the ability to configure your in-ear ringtone for call waiting.
Note: The in-ear Ringtone is only applicable for the "Headset Audio Notifications" option. The browser-based audio notifications will only play the "Ring" tone at this time.