Ringtones For Inbound

Inbound customers can enjoy user-friendly ringtones. CRM administrators have the flexibility to select the in-ear ringtone that agents will hear when receiving an inbound call, with three different options available for customization.

1. Ring
2. Beep
3. Double Beep

Note: The in-ear Ringtone is only applicable for the "Headset Audio Notifications" option. The browser-based audio notifications will only play the "Ring" tone at this time.

To set ringtones in Denali Workspace navigate to the extension section: 

If you occasionally are working in multiple tabs that don't include the CTI panel, you may want to enable browser notifications in Chrome to ensure you hearing ringing. Here is an article on how to do that: Enabling Browser Notifications in Chrome