Disposition groups are an easy way to only assign relevant Dispositions to a Conquer Voice Campaign or group of agents.
Disposition groups can be found in Denali Workspace > Voice > Dispositions > Disposition Groups.
Create Disposition Group
In order to create a new disposition group click Create Disposition Group.
A pop up will appear:
You can choose a name for the disposition group and select the dispositions you want to be added to the group via arrows.
Disposition Groups Table
Disposition groups you have created will be added to the list of disposition groups where you can see the following:
Name - Name of the disposition group.
Created At - Shows the time when the disposition group was created.
Last Updated - Shows the time the disposition group was last updated.
Actions - Clicking the Edit(pencil icon) allows you to edit the selections that were first configured during the creation of the disposition group. Clicking Delete(trash can icon) allows you to delete the disposition group.
All headers can be used to sort the disposition groups simply by clicking on them.
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