Joel Mayer
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📲 Important Update for Agents Connecting using Call Me
Overview Starting February 21, 2024, we are changing the way that Conquer Agent Session present to agents when connecting to an agent's phone or device. To enhance Agent Sessions that are using th...
Conquer Voice Feature Deprecation Announcement
Important Announcement: Conquer Voice Feature Deprecation and Migration Dear Conquer family, We are excited to announce that we are upgrading our platform to offer you a better user experience. On ...
Mandatory Migration | May 6, 2024 | Legacy Inbound → Call Flows
Hello Conquer family, In our continuous efforts to provide an improved user experience, on May 6th, 2024 we will deprecate some legacy features in favor of more recent and capable features. This i...
Conquer Holiday Announcement - Presidents Day
Hello Conquer family! We wanted to remind you that Conquer will be closed in observance of the following holiday: Closed in the US | Feb 19th | Presidents Day Our Holiday Schedule lists our upcom...
Conquer Holiday Announcement - Christmas 2023 / New Year's 2024
Hello Conquer family! We wanted to remind you that Conquer will be closed in observance of the following holidays: Closed in the US and EU | Dec 22-25th | Christmas Closed in the US and EU | Janua...
Choosing a Template from and Template Folder
Overview When a Cadence user performs an Email Step connected to a specific Email Folder, the email composer interface becomes interactive and invites the user to select a template. This selection ...
CRM Query
What is a CRM Query? A CRM Query uses the phone number of an inbound call to query records in your CRM, such as Leads in Salesforce, to gather additional information about the caller. This informa...
Google Phasing Out Third-Party Cookies January 2024
Overview Salesforce recently sent out a notification of how Google's phasing out of third-party cookies could have an impact on CTI Solutions within Salesforce: Google is phasing out support for th...
Conquer Voice Service Announcement for November 15, 2023
Good morning, Conquer Voice users. This morning, our team has become aware of some slowness in our system that is resulting in trouble connect sessions or displaying campaigns. Our engineering team...
Google and Yahoo’s February 1 Policy Updates Regarding Bulk Email Requirements
Overview Google and Yahoo are aiming to reduce spam emails and improve email security for their users by enforcing strict new requirements on bulk senders of email beginning in early 2024. Other pr...