Joel Mayer
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⏰ Reminder: Mandatory Migration | May 6, 2024 | Legacy Inbound → Call Flows
Hello Conquer family, In our continuous efforts to provide an improved user experience, on May 6th, 2024 we will deprecate some legacy features in favor of more recent and capable features. This i...
How to Connect an Agent Session
To use Conquer Voice, first read the Welcome to Conquer Voice! article for dialer location and first-time registration. Audio Connections Conquer Voice offers two audio connection options: 1-Comp...
Extension Step
The Extension Step allows for an extension to be entered by the caller so the call can be directly routed to this agent. The Extension Step will route the call to the extension of the owner of the ...
Caller Input Step
The Caller Input Step lets you play a recording that encourages the caller to enter digits for lookups in a CRM Query. Typically, this step is followed by a CRM Query Step that uses the caller's in...
Case Step
The Case Step serves as an enhancement to the Condition Step, providing users with the capability to direct outcomes to more than two options, all within a single tier. This feature is particularly...
📲 Important Update for Agents Connecting using Call Me
Overview Starting February 21, 2024, we are changing the way that Conquer Agent Session present to agents when connecting to an agent's phone or device. To enhance Agent Sessions that are using th...
Conquer Voice Feature Deprecation Announcement
Important Announcement: Conquer Voice Feature Deprecation and Migration Dear Conquer family, We are excited to announce that we are upgrading our platform to offer you a better user experience. On ...
Mandatory Migration | May 6, 2024 | Legacy Inbound → Call Flows
Hello Conquer family, In our continuous efforts to provide an improved user experience, on May 6th, 2024 we will deprecate some legacy features in favor of more recent and capable features. This i...
Conquer Holiday Announcement - Presidents Day
Hello Conquer family! We wanted to remind you that Conquer will be closed in observance of the following holiday: Closed in the US | Feb 19th | Presidents Day Our Holiday Schedule lists our upcom...
Conquer Holiday Announcement - Christmas 2023 / New Year's 2024
Hello Conquer family! We wanted to remind you that Conquer will be closed in observance of the following holidays: Closed in the US and EU | Dec 22-25th | Christmas Closed in the US and EU | Janua...