Joel Mayer
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Conquer Maintenance Announcement for January 21, 2025
Hi there, Conquer Voice users. We wanted to let you know that on January 21th, Conquer Engineering will be carrying out some important security maintenance updates. During this period, from 8:00 ...
Conquer AI Insights for Leaders
Overview Conquer’s AI Insights summarizes and scores calls to enhance customer interactions. By analyzing call recordings using a predefined criteria, users and leaders gain insights into the quali...
Conquer AI Insights for Agents
Overview Conquer’s AI Insights provides a summary and scoring of calls, highlighting opportunities to enhance customer interactions by analyzing recordings for sentiments and combining them for a C...
Conquer Holiday Announcement - Christmas 2024 / New Year's 2025
Season’s Greetings, Conquer Family! As we approach the holiday season, we wanted to remind you of our upcoming office closures: December 24-25: Christmas Eve and Christmas Day January 1: New Yea...
How to Use Not Ready Reasons
Overview Not Ready Reasons provide a systematic approach for agents to communicate their temporary unavailability toggling off Inbound Ready. This feature facilitates transparency by offering clear...
Conquer Service Announcement for November 29, 2024
On November 29, 2024, at 6:32 AM PST, Conquer Support received reports that the Conquer Softphone was redirecting users to https://api.callstats.io. The Conquer Development Team was alerted at 7:14...
Conquer Holiday Announcement - Thanksgiving (November 28 & 29)
Hello Conquer family! We wanted to remind you that Conquer will be closed in observance of the following holiday: Closed | November 28th & 29th | Thanksgiving Our Holiday Schedule lists our upcom...
Conquer Holiday Announcement - Veterans Day (November 11)
Hello Conquer family! We wanted to remind you that Conquer will be closed in observance of the following holiday: Closed in the US | November 11 | Veterans Day Our Holiday Schedule lists our upco...
Choppy Audio When Using Computer for Calls
Choppy Audio Due to Network Congestion: What You Need to Know If you're experiencing choppy audio or call quality issues when using Conquer's Computer Audio or softphone services like Teams, Zoom, ...
Low or No Audio (Can't Hear)
Troubleshooting Audio Loss During Calls If you’re experiencing audio problems during a call—whether the prospect can’t hear you or you can’t hear them—consider the following: 1. Check if the issue ...