Joel Mayer
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Conquer Email Overview
Overview Once you authenticate with your corporate email address, you can send email messages from within the Salesforce platform using highly customizable templates to ensure high-value messaging ...
Conquer Voice Service Announcement July 27, 2021
Good afternoon, everyone. Conquer Development is scheduling a 20 minute maintenance window at 9pm Pacific Time to perform database maintenance for Campaigns records delivery speed. Campaigns wil...
Installing the Conquer Managed Package
Install the Conquer package in your Salesforce org to enable Conquer Cadence. Links will be provided by the Conquer team. Note: The Denali Managed Package must be installed first, and External Sh...
Actions Dropdown Overview
The Actions Dropdown displays the available actions that users can do with a touchpoint. Users can access the Actions Dropdown from both Cadence Utilities and Cadence Actions. Accessing the Actions...
DialSource is now CONQUER
On Monday, March 15th, 2021, DialSource officially changed our name to CONQUER. With over 15 years of engineering and customer feedback supporting our innovation, this transformation was greatly i...
Caller ID and Reputation Management
Overview Conquer makes sure that all numbers we provide have a solid reputation when they are set up. However, if a number that was previously working is now marked as spam, there are some steps yo...
Call Flows Overview
Inbound Call Routing Through Call Flows An enhanced inbound offering from Conquer, Call Flows helps sales and service teams improve their inbound call routing processes through an easy-to-use IVR s...
Network Service Advisory July 22, 2020
Hello Denali users, A network issue has been identified by the Salesforce Technology team that has become aware of intermittent login errors that impacted Salesforce Core Services for a subset of c...
DS Management Overview
The DS Management tab is where account-wide Conquer Voice settings are configured. There are several sections here, all of which contain a lot of powerful tools. Agent List: shows a list of all ...
Sandbox Refresh Reminders for Conquer Voice
Overview Many Salesforce-based users will utilize a Conquer connected sandbox org for staging and testing before moving any changes over to a Production org where it might impact users’ workflow an...