Joel Mayer
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Actions Dropdown Overview
The Actions Dropdown displays the available actions that users can do with a touchpoint. Users can access the Actions Dropdown from both Cadence Utilities and Cadence Actions. Accessing the Actions...
DialSource is now CONQUER
On Monday, March 15th, 2021, DialSource officially changed our name to CONQUER. With over 15 years of engineering and customer feedback supporting our innovation, this transformation was greatly i...
Caller ID and Reputation Management
Overview Conquer makes sure that all numbers we provide have a solid reputation when they are set up. However, if a number that was previously working is now marked as spam, there are some steps yo...
Call Flows Overview
Inbound Call Routing Through Call Flows An enhanced inbound offering from Conquer, Call Flows helps sales and service teams improve their inbound call routing processes through an easy-to-use IVR s...
Network Service Advisory July 22, 2020
Hello Denali users, A network issue has been identified by the Salesforce Technology team that has become aware of intermittent login errors that impacted Salesforce Core Services for a subset of c...
DS Management Overview
The DS Management tab is where account-wide Conquer Voice settings are configured. There are several sections here, all of which contain a lot of powerful tools. Agent List: shows a list of all ...
Sandbox Refresh Reminders for Conquer Voice
Overview Many Salesforce-based users will utilize a Conquer connected sandbox org for staging and testing before moving any changes over to a Production org where it might impact users’ workflow an...
Lightning Enterprise Path Setup for CTI
To set up the Enterprise package in SFDC Lightning orgs, follow these steps. SFDC Classic orgs and the standard package do not require this. If the client org is on Lightning during the Enterprise ...
Conquer Scheduler Setup
Overview Conquer Scheduler is a tool by Conquer that helps reps and service agents schedule meetings with prospects, while allowing prospects and customers to book meetings with sales and service t...
Cadence Touchpoint Notes
You can access Notes from both the Cadence Utilities drawer and Cadence Actions on a Salesforce record by clicking Actions Dropdown and then clicking on Notes. Overview Notes are Cadence touchpoint...