Conquer Product
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Creating Custom Step Types
Out of the box, Conquer Cadence has integrations for Call and Email steps. However, it can support any type of step. Custom step types can be used to build automation specific to those steps. Ste...
Conquer Voice Release Notes — May 28, 2026
Conquer Voice Release May 28, 2026 at 4:00 PM EasternVoice - Denali Workspace[IMPROVE] Greeting picklists within Extensions, Queues, and Call Flow nodes now display the relevant recording type for ...
Cadence Objects Reference
Below is a listing of the Salesforce Objects that are utilized as a part of our Cadence Product. Click on the object to see the associated fields. Account, Contact, Lead, Opportunity These are th...
Conquer Release Notes — May 21, 2026
Conquer Release May 21, 2026 at 12:30 PM EasternEmail - Scheduler[FIX] For customers with Multiple Participants enabled, Users are no longer able to add themselves as a Participant within their own...
Queues Dashboard Overview
Note: This feature is available upon request. Talk to your Customer Success Manager about enabling this feature for your org.The Queues Dashboard is a queues management tool for tracking the inboun...
Conquer Voice Release Notes — May 21, 2026
Conquer Voice Release May 21, 2026 at 7:00 PM EasternVoice - Battle Card Reporting[NEW] For customers using Battle Cards, Battle Card Reporting within Salesforce is now available. Package 12.56 (St...
Conquer Campaigns Release Notes — May 21, 2026
Conquer Campaigns Release May 21, 2026 at 9:00 PM EasternVoice - Campaigns[IMPROVE] Occasionally Agents dialing within a Conquer Voice Campaign may experience slowness or timeouts when a Campaign i...
Conquer Release Notes — May 6, 2026
Conquer Release May 6, 2026 at 6:00 PM PacificVoice - Campaigns[IMPROVE] Occasionally when a Campaign record was dispositioned using Dispo without Dial, the Campaign Skip Recycle Time was applied t...
Conquer Release Notes — April 29, 2026
Conquer Release April 29, 2026 at 4:00 PM PacificVoice - AI Insights[UPDATE] As Conquer continues to enhance our AI to improve accuracy and value, we've upgraded our AI Insights model. The updated...
Release Notes for August 2020
[Change] DS Managment: Agent List- We have added the ability to view and edit the EXT (extension - column added) field that may be associated with the Agent's phone number as entered in the Denali...