Conquer Product
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Creating Custom Step Types
Out of the box, Conquer Cadence has integrations for Call and Email steps. However, it can support any type of step. Custom step types can be used to build automation specific to those steps. Ste...
Conquer Campaigns Release Notes — May 21, 2026
Conquer Campaigns Release May 21, 2026 at 9:00 PM EasternVoice - Campaigns[IMPROVE] Occasionally Agents dialing within a Conquer Voice Campaign may experience slowness or timeouts when a Campaign i...
Cadence Objects Reference
Below is a listing of the Salesforce Objects that are utilized as a part of our Cadence Product. Click on the object to see the associated fields. Account, Contact, Lead, Opportunity These are th...
Conquer Release Notes — May 6, 2026
Conquer Release May 6, 2026 at 6:00 PM PacificVoice - Campaigns[IMPROVE] Occasionally when a Campaign record was dispositioned using Dispo without Dial, the Campaign Skip Recycle Time was applied t...
Queues Dashboard Overview
Note: This feature is available upon request. Talk to your Customer Success Manager about enabling this feature for your org.The Queues Dashboard is a queues management tool for tracking the inboun...
Conquer Release Notes — April 29, 2026
Conquer Release April 29, 2026 at 4:00 PM PacificVoice - AI Insights[UPDATE] As Conquer continues to enhance our AI to improve accuracy and value, we've upgraded our AI Insights model. The updated...
Release Notes for August 2020
[Change] DS Managment: Agent List- We have added the ability to view and edit the EXT (extension - column added) field that may be associated with the Agent's phone number as entered in the Denali...
Release Notes for July 2020
[Change] [Salesforce] Functionality was added to the new campaign engine to allow dialing of up to 10 numbers per campaign record (this is a change from the past which allowed for a primary and a b...
Release Notes for June 2020
[Change] [Salesforce] Add Campaign modal - report search updated to actively search for the report after first three (3) letters of a report name is entered. [Change] [Salesforce] Campaign Create ...
Release Notes for May 2020
[Fix] [Salesforce] Individual campaign refresh intervals can now be set (622904) [Fix] Multiple click attempts to connect inbound ready will prevent the agent leg from being established multiple t...