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Conquer Product

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  • Release Notes for June 2020

    [Change] [Salesforce] Add Campaign modal - report search updated to actively search for the report after first three (3) letters of a report name is entered.  [Change] [Salesforce] Campaign Create ...

  • Release Notes for May 2020

    [Fix] [Salesforce] Individual campaign refresh intervals can now be set (622904) [Fix] Multiple click attempts to connect inbound ready will prevent the agent leg from being established multiple t...

  • Release Notes for April 2020

    [Fix] Tasks get updated in Dynamics CRM with dispositions [Fix] Agents and agents groups can be assigned on new campaign creation (553552, 547318, 566700) [Fix] Call forwarding now turns off when ...

  • Release Notes for March 2020

    [New] Disposition Fields allow managers to attach CRM fields to a disposition to allow agents to collect additional information while completing a call. Fields follow CRM validation rules and are ...

  • Release Notes for February 2020

    [Fix] When dialing from InstaQueue, the first click results in a message that the number cannot be dialed. Clicking again dials the number. (446704) [Fix] Adding records to InstaQueue causes javas...

  • Release notes for January 2020

    [Fix] Bad data in the call history list can cause the entire soft phone to go blank or not load.  The most common example of this was after attempting to call a phone number that wasn't a valid fo...