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Dispositions
Note: if your org has migrated dispositions over to Workspace, information about dispositions can he found in this article. Creating a New Disposition To create a new Disposition, enter the name of...
Conquer Voice Release Notes — July 14, 2026
Conquer Voice Release July 14, 2026 at 5:00 PM EasternVoice - Denali Workspace[FIX] For Customers with Extension Defaults configured, Users may have experienced data display issues when editing an ...
Configuring Disposition Fields
Overview Disposition Fields provide extra fields for agents to fill out additional information on the record that has been called without needing to edit the record separately. Fields are pulled ...
Calling Campaign Records that contain Many Numbers
If a record has many phone numbers, agents can call on an alternative number(s) - up to 10 - for the record using click to dial. This gives agents the ability to decide which phone number (or all ...
Missed Calls
If your administrator has enabled Missed Call Logging in Conquer Settings, you can take advantage of seeing information pertaining to inbound calls which you have missed or not answered. If you mis...
Creating Custom Step Types
Out of the box, Conquer Cadence has integrations for Call and Email steps. However, it can support any type of step. Custom step types can be used to build automation specific to those steps. Ste...
Cadence Objects Reference
Below is a listing of the Salesforce Objects that are utilized as a part of our Cadence Product. Click on the object to see the associated fields. Account, Contact, Lead, Opportunity These are th...
Queues Dashboard Overview
Note: This feature is available upon request. Talk to your Customer Success Manager about enabling this feature for your org.The Queues Dashboard is a queues management tool for tracking the inboun...
Release Notes for August 2020
[Change] DS Managment: Agent List- We have added the ability to view and edit the EXT (extension - column added) field that may be associated with the Agent's phone number as entered in the Denali...
Release Notes for July 2020
[Change] [Salesforce] Functionality was added to the new campaign engine to allow dialing of up to 10 numbers per campaign record (this is a change from the past which allowed for a primary and a b...