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Conquer Cadence Managed Package Version 24.1 Release Notes
OverviewHello Conquer users - the next iteration of Cadence Package 24 is here! As this is a managed package update, it must be installed into your Salesforce environment in order for the updates t...
Call Scoring Models
OverviewFor Customers leveraging Conquer AI Insights, Call Scoring Models provides the ability to adjust Conquer's default analysis based on the custom Model assigned to an Agent Group. To locate C...
Advisory: Voice Campaign Refresh Error Remediation Steps
What is happening: Campaign refreshes are failing for the Conquer Configuration Account, since the report export it relies on is getting blockedWhy is this happening: Salesforce has started rolling...
Telephony Service Announcement for June 26, 2026
We are currently experiencing telephony issues with our upstream carriers. There is no workaround at this time. We will update as more information becomes available.UPDATE 9:38 AM PT: Our team has ...
Conquer Maintenance Announcement for May 7, 2026
Date: May 7, 2026Time: 7:00 PM EasternHello, Conquer Users. As part of our ongoing security enhancements, we will be updating how our application authenticates with Salesforce. These updates inclu...
Battle Card Reporting Objects Reference
Below is a listing of the Salesforce Objects that are utilized as a part of the Conquer Battle Card Reporting Feature. Click on the Object to see additional information along with the associated f...
Conquer API token removal
On the occasion a Conquer API token may need to be removed in Salesforce if a user needs to reauthorize Conquer Cadence but are having difficulty doing so. This can be accomplished using the follow...
Denali Service Announcement July 7, 2020
Good afternoon, Denali users. An issue has been identified that is causing UI issues such as slowness, buttons not responding, as well as management tab issues and inbound call queuing. The develop...
Welcome to Conquer Voice!
Conquer Voice Conquer Voice is native to both Microsoft and Salesforce CRM, and connects with any dial tone provider to enable single-click calling and voicemail drop exactly how you want it – desk...
Calls with a spoofed caller ID are poor quality or fail completely
Originating a call from one country, but setting Caller ID to appear as a different country can cause issues with your call. Local laws often regulate whether a call that originates outside the cou...