Artan Osmani
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Activity overview
Latest activity by Artan Osmani-
Artan Osmani created an article,
Blocked Numbers in Workspace
OverviewThe Blocked Numbers feature in Denali Workspace allows Admins or authorized users to prevent specific phone numbers from calling into or being dialed out from the Conquer platform. This is ...
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Artan Osmani created an article,
Auto Recording
OverviewThe Auto Record feature in Conquer allows you to automatically record calls made by agents. You can enable it in two ways: Agent Group level: Record calls for agents in specific groups onl...
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Artan Osmani created an article,
PDF Downloader for Cadence
Overview The PDF Downloader in Conquer Cadence makes it easy to export cadence information as a PDF file. This feature is great for saving, reviewing, or sharing cadence details with others. You ha...
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Artan Osmani created an article,
Agent Groups
Overview Agent Groups in Conquer are used to group agents together, assign them to Disposition Groups and Inbound Queues (if Inbound functionality is active). This helps to streamline agent managem...