Enabling Browser Notifications in Chrome

Conquer Voice Inbound users require the ability to take calls regardless of their current activity. This could mean operating from tabs without the CTI panel, like Reports, or even working beyond Salesforce. Rest assured, as long as you keep one tab open with the CTI panel and Conquer Voice active, you can receive calls whatever your task at hand.

To fully take advantage of this, you'll want to enable browser notifications within Chrome. 

1. In Chrome, navigate to chrome://settings/content/notifications
   (you may need to copy/paste that into your browser)
2. Scroll to the Allow section.
3. Click Add.
4. Enter "[*.]force.com:443" on the line.
5. Then click the Add to save:

Once you've saved your entry, it will appear under the Allow section:

Be sure to remove any previous Salesforce entries under the Block section as this may interfere with you receiving the notifications:

To remove, click the three dots to the right of the entry and select Remove:

Note: To ensure browser-based notifications function in Salesforce, it's necessary to engage with the tab after refreshing. Otherwise, Chrome will mute the sound to avoid audio spam. But after you've clicked on the refreshed tab, you should hear the notifications through your default audio device.

Congratulations! You'll now be able to receive notifications from Chrome no matter where you're working.