Conquer is receiving reports that some user Agent Sessions are slow to connect or in some cases failing to stay connected when using the Call Me method. Computer Audio sessions are unaffected. Our team is actively investigating. We will update as new information becomes available.
As a work around, users can follow the instructions here to use computer audio. Note that headsets will need to be paired with the workstation to work with Computer Audio.
UPDATE 7:35am PT - The scope includes certain outbound calls and agent sessions experiencing degraded performance. Our team is continuing to work the issue.
UPDATE 7:51am PT - Our engineering teams have routed around the impacted carrier POP and at this time outbound calling has returned to normal. We will continue to monitor traffic and update once the incident is fully resolved by our carrier.
UPDATE 9:45am PT - Our carrier reported service was restored to the impacted DFW Data Center at 8:20 AM PT and after observing no further issues we have reverted traffic back to normal operations.
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