Conquer Voice Service Announcement -- October 16, 2025

Conquer is receiving reports that some user Agent Sessions are slow to connect or in some cases failing to stay connected.  Our team is actively investigating.  We will update as new information becomes available.

Update 5:57 AM PT: Our engineering team has identified the issue and is currently working to address. We will update as new information becomes available.

Update 6:28 AM PT: Our engineering team is actively working on this issue and will provide updates as new information arises.

Update 6:51 AM PT:  Attempts to address the issue continue and our engineering team has engaged our cloud provider.

Update 7:10 AM PT:  We see sporadic improvements and continue monitoring the servers. Our engineering team is working with our cloud provider to resolve the issue. We will provide updates as new information is available.

Update 8:38AM PT: Our engineering team identified an issue with one our STUN servers.

Update 8:49AM PT: The issue is now resolved, although users may experience slight call delays throughout the day. Our team continues to monitor. 

ROOT CAUSE ANALYSIS:
On Thursday, October 16th, 2025 at 5:12 AM PT, Conquer Engineering identified an issue where a large portion of Conquer Telephony users were unable to connect to one of our cloud providers. The team identified that the issue resulted from intermittent connectivity issues to a STUN server. After putting the solution in place, we experienced intermittent capacity issues during the transition, which may have resulted in slow connections or dropped calls. Everything is now resolved and the team continues to monitor capacity.

To mitigate future issues, the Conquer team is adding additional monitoring to our STUN servers and will be implementing robust STUN server redundancy.