Telephony Advisory for June 28, 2025

Good morning, Conquer Voice users.

We want to let you know that we are currently looking into reports of limited or to no access to the Conquer Voice dialer.  Other application may also be impacted.

Please be assured that the relevant teams are fully engaged in diagnosing the issue and working towards a resolution.

We will provide further updates as soon as more information becomes available. Thank you for your patience as we work to restore normal service.

UPDATE:  Our engineering team has discovered the cause and begun the process of mitigating the issue.  Users should start to experience expected behavior in the next 15-30 minutes.

UPDATE:  The resolution is underway and may take several hours to fully propagate. Some agents are back online, but others might face intermittent connectivity. We're monitoring the situation, and some users have regained full access within minutes.

UPDATE: The resolution has completed propagating and systems are back online. Although we anticipate all systems are operating as expected, there may be intermittent issues over the next 24 hours. If you are experiencing issues with the dialer loading, we recommend that you clear cache and cookies and restart your browser. Thank you for your patience as we resolved this issue.