Conquer Service Notification - November 8, 2025

The Conquer support and engineering teams have received multiple reports of Campaign issues.

The team is working to address these issues and we will provide an update when more information is available. 

UPDATE: 1:10pm Pacific, November 8th - Additional service degradation is being reported as the engineering team continues to troubleshoot. You may experience slowness or errors.

UPDATE: 2:34pm Pacific, November 8th - Campaigns continue to experience problems along with additional connection and refresh issues. The Conquer engineering team is monitoring issues with Google outages that may be impacting our stack.

UPDATE: 12:41pm Pacific, November 9th - Campaigns are operating and refreshing as expected in Conquer backend systems and should be operating as normal for users. Any additional issues should be reported immediately to the Conquer support team. Our support and engineering teams continue to monitor and will provide any updates should the status change. 

RCA: 1:02pm Pacific, November 10th: On Saturday, November 8, 2025, Conquer experienced a period of service degradation that began around 9:30 AM PST and was fully resolved by 6:00 PM PST. During this window, Campaign refreshes were slower than normal, which resulted in delayed lead delivery for some agents. All Campaigns eventually refreshed successfully, and no data was lost.After thorough investigation, Conquer engineers determined the root cause to be a Virtual Private Cloud (VPC) outage within Google Cloud Platform (GCP) that temporarily disrupted connectivity to a cloud SQL database instance. This interruption led to increased latency and retry activity within our systems. There were no product, infrastructure, or configuration changes within Conquer that contributed to the event. Once Google restored normal operations, Conquer services slowly recovered and performance returned to expected levels. Some impacted campaigns had to be manually refreshed, so customers using the Campaigns system on Sunday, November 9 may have noticed campaigns in a "stuck" state until this was complete around 8:00 AM PST.

Although this issue originated from our cloud provider, Conquer continues to strengthen monitoring and infrastructure resilience to improve detection and minimize the impact of similar incidents in the future.