[Change] [Salesforce] Functionality was added to the new campaign engine to allow dialing of up to 10 numbers per campaign record (this is a change from the past which allowed for a primary and a backup number). For more information about setting up a campaign to support dialing on many numbers: https://basecamp.dialsource.com/hc/en-us/articles/360041878872-Add-a-New-Campaign
[New] [Salesforce] No Advance Dispo Suppport: In conjunction with the ability to call on up to 10 numbers per campaign record, we have also added support for a "No Advance Disposition" that will allow an agent to remain on the current campaign record while navigating to find an additional phone number to dial for a record/prospect.
**Please note: Customers should create a NEW Disposition - without automatons associated - to utilize this functionality. See additional notes in basecamp article here: https://basecamp.dialsource.com/hc/en-us/articles/360037690091-Dispositions
[New] [Salesforce] Campaign Logging Support: By supporting dispositioning many phone calls for a single campaign record before advancing to the next record, an additional logging option has been added. If "Checked" on DS Management: Global Settings option "Log click-to-dial as Campaign", all numbers called using Click-to-Dial during a campaign session will log to the campaign instead of the standard Click-to-Dial logging for those numbers. See more information on Global Settings doc here: https://basecamp.dialsource.com/hc/en-us/articles/360037352592-Global-Settings
[FIX] Group Ring /Call Termination: Sometimes when an agent that is part of a group ring line went offline (disconnect A-leg) it would cause an active call with another agent on the same group ring line to terminate. This has been fixed. (638363,640464,641005,642933,648588,649731,653735,654234,655224,656033,656502,656939,719556,744198,756016,764387,767465,772532,781168)
[Fix] [Salesforce] Disposition Without Dial: Previously when an agent was calling on a campaign and used this feature, the call would not advance them on to the next campaign record (agent would have to click next record) which would also have a side affect of not logging the call and the record being re-presented inappropriately. This has been fixed. Customers should now notice the disposition advances the campaign record and logs appropriately. (783449,783918)
[FIX] [Dynamics] Dynamics customers noticed Campaign Name was not logging to call activities. This has been fixed. (775854)
[FIX] [Salesforce Enterprise Pkg] Bug with the direct dial "Missed Call" feature was causing calls to log as "Unknown" on the DSA. This has been fixed. (763130)
[New] [Dynamics Unified Interface] When calling on a lead record that has a parent contact record Denali now logs the same activity to the Contact and Lead entity records.
[Change] Inbound Queues System: Manager Dashboard and Idle Timers functionality is now available without exposing the Agent Dashboard on the Denali Softphone.
[New] [Salesforce] Inbound Queues are now can now be paused by agents when individual queue idle-timers are utilized - this feature is available by request. https://basecamp.dialsource.com/hc/en-us/articles/360035419452-Queue-Position-Dashboard-Agent-Guide
[New] [Salesforce] A Paused Queue field has been added to the Queues Manager Dashboard https://basecamp.dialsource.com/hc/en-us/articles/360035775331-Queues-Dashboard-Manager-Guide - If this feature has not been enabled for agents, the results showing in the column will remain Active.
[Change] [Salesforce] Direct line missed calls will now log in history regardless of if an agent is available on Denali. https://basecamp.dialsource.com/hc/en-us/articles/360035176492-Missed-Calls