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Conquer Product

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Activity overview

Latest activity by Conquer Product
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    Conquer Product created an article,

    Creating Custom Step Types

    Out of the box, Conquer Cadence has integrations for Call and Email steps. However, it can support any type of step.  Custom step types can be used to build automation specific to those steps.  Ste...

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    Conquer Product created an article,

    Cadence Objects Reference

    Below is a listing of the Salesforce Objects that are utilized as a part of our Cadence Product.  Click on the object to see the associated fields. Cadence The Cadence object has settings for the ...

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    Conquer Product created an article,

    Authorize for Conquer Cadence Management

    Cadences can be created from the Cadence Builder in Cadence Management. To navigate to Cadence Management, search for Cadence Management from the App Launcher.  From the Salesforce navigation bar,...

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    Conquer Product created an article,

    Enroll Individual Records into a Cadence

    To enroll a record in a Cadence, navigate to the Cadence Actions pane on the record page and click on Enroll.  To enroll multiple records in a cadence all at once, please see Bulk Enroll Records. ...

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    Conquer Product created an article,

    Release Notes for August 2020

    [Change] DS Managment: Agent List- We have added the ability to view and edit the EXT (extension - column added) field that may be associated with the Agent's phone number as entered in the Denali...

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    Conquer Product created an article,

    Release Notes for July 2020

    [Change] [Salesforce] Functionality was added to the new campaign engine to allow dialing of up to 10 numbers per campaign record (this is a change from the past which allowed for a primary and a b...

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    Conquer Product created an article,

    Denali Service Announcement July 7, 2020

    Good afternoon, Denali users. An issue has been identified that is causing UI issues such as slowness, buttons not responding, as well as management tab issues and inbound call queuing. The develop...

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    Conquer Product created an article,

    Calling Campaign Records that contain Many Numbers

    If a record has many phone numbers, agents can call on an alternative number(s) - up to 10 -  for the record using click to dial. This gives agents the ability to decide which phone number (or all ...

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    Conquer Product created an article,

    Release Notes for June 2020

    [Change] [Salesforce] Add Campaign modal - report search updated to actively search for the report after first three (3) letters of a report name is entered.  [Change] [Salesforce] Campaign Create ...

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    Conquer Product created an article,

    Release Notes for May 2020

    [Fix] [Salesforce] Individual campaign refresh intervals can now be set (622904) [Fix] Multiple click attempts to connect inbound ready will prevent the agent leg from being established multiple t...