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Conquer Product

  • Total activity 137
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Activity overview

Latest activity by Conquer Product
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    Conquer Product created an article,

    Release Notes for August 2020

    [Change] DS Managment: Agent List- We have added the ability to view and edit the EXT (extension - column added) field that may be associated with the Agent's phone number as entered in the Denali...

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    Conquer Product created an article,

    Release Notes for July 2020

    [Change] [Salesforce] Functionality was added to the new campaign engine to allow dialing of up to 10 numbers per campaign record (this is a change from the past which allowed for a primary and a b...

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    Conquer Product created an article,

    Denali Service Announcement July 7, 2020

    Good afternoon, Denali users. An issue has been identified that is causing UI issues such as slowness, buttons not responding, as well as management tab issues and inbound call queuing. The develop...

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    Conquer Product created an article,

    Calling Campaign Records that contain Many Numbers

    If a record has many phone numbers, agents can call on an alternative number(s) - up to 10 -  for the record using click to dial. This gives agents the ability to decide which phone number (or all ...

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    Conquer Product created an article,

    Release Notes for June 2020

    [Change] [Salesforce] Add Campaign modal - report search updated to actively search for the report after first three (3) letters of a report name is entered.  [Change] [Salesforce] Campaign Create ...

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    Conquer Product created an article,

    Release Notes for May 2020

    [Fix] [Salesforce] Individual campaign refresh intervals can now be set (622904) [Fix] Multiple click attempts to connect inbound ready will prevent the agent leg from being established multiple t...

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    Conquer Product created an article,

    Add a New Campaign

    To add a new campaign, go to the Add Campaign button in the top right corner. The Add New Campaign modal will display the available configurations. Campaign Settings 1. General  Campaigns are crea...

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    Conquer Product created an article,

    Release Notes for April 2020

    [Fix] Tasks get updated in Dynamics CRM with dispositions [Fix] Agents and agents groups can be assigned on new campaign creation (553552, 547318, 566700) [Fix] Call forwarding now turns off when ...

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    Conquer Product created an article,

    Report an Issue

    If you need help, we are here! Clicking the "Report Issue" button will bring up the report menu. First, select a category by clicking the button that closest matches the issue you're experiencing. ...

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    Conquer Product created an article,

    User Settings

    The Conquer Voice user settings menu is accessed by clicking the gear icon.  1. Gear Icon – Collapses the User Settings Menu without saving any changes.2. Your Phone Number  – Enter your phone numb...