Conquer Product
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Activity overview
Latest activity by Conquer Product-
Conquer Product created an article,
Conquer Release Notes — September 23, 2026
Conquer Release September 23, 2026 at 4:00 PM EasternConquer Cadence[FIX] A "Decision point outcome step type must match the preceding custom step type" error is now displayed and a Cadence is unab...
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Conquer Product created an article,
Conquer Conferencing Release Notes — September 17, 2026
Conquer Conferencing Release September 17, 2026 at 6:00 PM EasternConquer Conferencing Salesforce Logging[ENHANCE] For customers utilizing Conquer Conferencing: the Conquer Conferencing Meeting rec...
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Conquer Product created an article,
Conquer Cadence Managed Package Version 24.1 Release Notes
OverviewHello Conquer users - the next iteration of Cadence Package 24 is here! As this is a managed package update, it must be installed into your Salesforce environment in order for the updates t...
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Conquer Product created an article,
Conquer Voice Release Notes — September 14, 2026
Conquer Voice Release September 14, 2026 at 6:00 PM EasternVoice - Call Flow Logging Enhancements[ENHANCE] Inbound calls to a Call Flow that never reach an Agent will now log a record in Salesforce...
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Conquer Product created an article,
Conquer Release Notes — August 24, 2026
Conquer Release August 24, 2026 at 4:00 PM EasternCadence - Preview Cadence PDF Enhancement[ENHANCE] For customers with package 24 installed: the PDF file that is generated when creating or editing...
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Conquer Product created an article,
Conquer Campaigns Release Notes — August 11, 2026
Conquer Campaigns Release August 11, 2026 at 4:00 PM EasternVoice - Campaigns[IMPROVE] For customers with the adjusted Campaign Refresh feature enabled: Source Reports containing summarized column(...
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Conquer Product created an article,
Conquer Campaigns Release Notes — July 31, 2026
Conquer Campaigns Release July 31, 2026 at 12:30 PM EasternVoice - Campaigns[CHANGE] This release is directly related to Salesforce requiring an additional step-up challenge when performing report ...
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Conquer Product created an article,
Call Scoring Models
OverviewFor Customers leveraging Conquer AI Insights, Call Scoring Models provides the ability to adjust Conquer's default analysis based on the custom Model assigned to an Agent Group. To locate C...
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Conquer Product created an article,
Conquer Voice Release Notes — August 4, 2026
Conquer Voice Release August 4, 2026 at 5:00 PM EasternVoice - Denali Workspace[NEW] This release introduces Call Scoring Models, which is available for Insights customers. When enabled, Call Scor...
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Conquer Product created an article,
Advisory: Voice Campaign Refresh Error Remediation Steps
What is happening: Campaign refreshes are failing for the Conquer Configuration Account, since the report export it relies on is getting blockedWhy is this happening: Salesforce has started rolling...