Nikki Shepard
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Activity overview
Latest activity by Nikki Shepard-
Nikki Shepard created an article,
Conquer Release Notes — April 23, 2026
Conquer Release April 23, 2026 at 2:00 PM PacificVoice - Denali Workspace[FIX] Call Flows using CRM Queries no longer need to be resaved when the CRM Query is edited in order to respect the updated...
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Nikki Shepard created an article,
Conquer Release Notes — April 9, 2026
Conquer Release April 9, 2026 at 2:00 PM PacificVoice - Denali Workspace[FIX] For customers leveraging Insights: rows will now display correctly when sorting the Length column within the Insights p...
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Nikki Shepard created an article,
Conquer Release Notes — March 30, 2026
Conquer Release March 30, 2026 at 2:00 PM PacificCadence - Cadence Management[ENHANCE] The Phone, Email, Custom Step, and A/B Nodes are now visually numbered for easier reference when creating a Ca...
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Nikki Shepard created an article,
Conquer Release Notes — April 6, 2026
Conquer Release April 6, 2026 at 2:00 PM PacificCadence - Email Templates[NEW] Merge fields for the Case Object are now available when creating Email Templates. Please note that Cadence Package 23 ...
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Nikki Shepard created an article,
Conquer Maintenance Announcement for March 21, 2026
Hello Conquer users! We wanted to let you know that on Saturday, March 21st Conquer Engineering will be performing routine maintenance. During this period, from 3:00 PM to 5:00 PM Pacific Time, you...
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Nikki Shepard created an article,
Conquer Release Notes — April 7, 2026
Conquer Release April 7, 2026 at 2:00 PM PacificVoice - Softphone[CHANGE] For customers with Speed to Lead enabled: added a two second protection on the Speed to Lead button to prevent an Agent fro...
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Nikki Shepard created an article,
Conquer Release Notes — April 3, 2026
Conquer Release April 3, 2026 at 2:00 PM PacificVoice - Softphone[CHANGE] When dialing within a Campaign, in the event of a failure to render the Dispositions from the Campaign's Disposition Group ...
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Nikki Shepard created an article,
Conquer Release Notes — March 10, 2026
Conquer Release March 10, 2026 at 12:00 PM PacificVoice - Maintenance[UPDATE] This is an infrastructure update in preparation for the Conquer Voice Plus product offering.
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Nikki Shepard created an article,
Conquer Voice Managed Package Version 12.56s and 12.77e Release Notes
Conquer Voice Managed Package Version 12.56 (Standard) and 12.77 (Enterprise) ReleasePackage 12.56 (Standard) and 12.77 (Enterprise) for Conquer Voice are managed package updates, and must be insta...
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Nikki Shepard created an article,
Conquer Release Notes — March 4, 2026
Conquer Release March 4, 2026 at 1:00 PM PacificVoice - DS Management[ENHANCE] Barge functionality is now available within the Agent Status page which provides the ability to join an Agents active ...