Joel Mayer
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Conquer Holiday Announcement - Juneteenth
Hello Conquer family! We wanted to remind you that Conquer will be closed in observance of the following holiday: Closed in the US | June 19th | Juneteenth Our Holiday Schedule lists our upcoming...
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Telephony Advisory for June 4, 2024
Good afternoon, Conquer users. We would like to inform you that AT&T is currently experiencing significant outages in the US on June 4th, which may also affect other carriers. This could impact Con...
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Conquer Service Announcement for May 23, 2024
Good afternoon, Conquer Voice users. Conquer Engineering has identified an issue that appears to result in the timing out of some inbound call for Conquer Voice users. All resources are working to ...
Conquer Holiday Announcement - Memorial Day
Hello Conquer family! We wanted to remind you that Conquer will be closed in observance of the following holiday: Closed in the US | May 27th | Memorial Day Our Holiday Schedule lists our upcomin...
Conquer Voice Maintenance Announcement for May 11, 2024
Hello, Conquer Voice users. Please be advised that on May 11th, Conquer Engineering will perform maintenance on the Integration Account feature to prepare for future enhancements. During this time,...
⏰ Reminder: Mandatory Migration | May 6, 2024 | Legacy Inbound → Call Flows
Hello Conquer family, In our continuous efforts to provide an improved user experience, on May 6th, 2024 we will deprecate some legacy features in favor of more recent and capable features. This i...
How to Connect an Agent Session
To use Conquer Voice, first read the Welcome to Conquer Voice! article for dialer location and first-time registration. Audio Connections Conquer Voice offers two audio connection options: 1-Comp...
Extension Step
The Extension Step allows for an extension to be entered by the caller so the call can be directly routed to this agent. The Extension Step will route the call to the extension of the owner of the ...
Caller Input Step
The Caller Input Step lets you play a recording that encourages the caller to enter digits for lookups in a CRM Query. Typically, this step is followed by a CRM Query Step that uses the caller's in...
Case Step
The Case Step serves as an enhancement to the Condition Step, providing users with the capability to direct outcomes to more than two options, all within a single tier. This feature is particularly...