Conquer Product
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Welcome to Conquer Voice!
Conquer Voice Conquer Voice is native to both Microsoft and Salesforce CRM, and connects with any dial tone provider to enable single-click calling and voicemail drop exactly how you want it – desk...
User Settings
The Conquer Voice user settings menu is accessed by clicking the gear icon. 1. Gear Icon – Collapses the User Settings Menu without saving any changes. 2. Call Me – Connect using your phone. When...
Main Campaign Scheduler
Campaign Schedules allow you to assign multiple campaigns to a Campaign Schedule. Utilizing a Campaign Schedule for campaigns gives sales leaders the ability to manage campaigns in one schedule wit...
Create a Callback Task
In addition to creating a follow-up task, you can also create a Callback Task as a reminder to call a record back at a certain date and time. Note: this functionality is enabled by Conquer Developm...
Queue Position Dashboard
The Queue Position Dashboard displays a list of queues that the agent is a part of, along with their queue position number in those queues. Agents can use this dashboard in the softphone to view wh...
Conquer API token removal
On the occasion a Conquer API token may need to be removed in Salesforce if a user needs to reauthorize Conquer Cadence but are having difficulty doing so. This can be accomplished using the follow...
Enroll Individual Records into a Cadence
To enroll a record in a Cadence, navigate to the Cadence Actions pane on the record page and click on Enroll. To enroll multiple records in a cadence all at once, please see Bulk Enroll Records. ...
Calling Campaign Records that contain Many Numbers
If a record has many phone numbers, agents can call on an alternative number(s) - up to 10 - for the record using click to dial. This gives agents the ability to decide which phone number (or all ...
Agent List
The Agent List is where you can check and confirm phone settings for your agents that were added to your Call Centers in your Salesforce Setup. Note: If you do not see an agent's name in the list ...
Dispositions
Note: if your org has migrated dispositions over to Workspace, information about dispositions can he found in this article. Creating a New Disposition To create a new Disposition, enter the name of...