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Conquer Product

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  • Campaign Schedules

    Campaign Schedules allow you to assign multiple campaigns to a Campaign Schedule. Utilizing a Campaign Schedule for campaigns gives sales leaders the ability to manage campaigns in one schedule wit...

  • Missed Calls

    If your administrator has enabled Missed Call Logging in Conquer Settings, you can take advantage of seeing information pertaining to inbound calls which you have missed or not answered. If you mis...

  • Queues Dashboard Overview

    Note: This feature is available upon request. Talk to your Customer Success Manager about enabling this feature for your org. The Queues Dashboard is a queues management tool for tracking the inbou...

  • Queue Position Dashboard

    The Queue Position Dashboard displays a list of queues that the agent is a part of, along with their queue position number in those queues. Agents can use this dashboard in the softphone to view wh...

  • Add a New Campaign

    To add a new campaign, go to the Add Campaign button in the top right corner. The Add New Campaign modal will display the available configurations. Campaign Settings 1. General  Campaigns are crea...

  • Configuring Disposition Fields

    Disposition Fields provides extra fields for agents to fill out additional information on the record that has been called without needing to edit the record separately. Fields are pulled from your ...

  • Dispositions

    To create a new Disposition, enter the name of your Disposition in the text box and click the Submit button.   Dispositions can be viewed and managed in the table as shown below. The Dispositions...

  • Agent List

    Name: displays the agent’s name Caller ID: displays the caller ID the agent uses for Click to Dial. If no Caller ID is entered, the agent will display the account default Caller ID to prospects E...

  • Global Settings

    Global Settings allows you to toggle settings that affect your entire org. For clients running an older version of the package, this section was previously labeled Boolean Options. Note: Some setti...

  • Create a Callback Task

    In addition to creating a follow-up task, you can also create a Callback Task as a reminder to call a record back at a certain date and time. Creating a Callback TaskA Callback Task can be created ...