Anthony Kelly
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Activity overview
Latest activity by Anthony Kelly-
Anthony Kelly created an article,
Considerations for Refreshing a Salesforce Sandbox
Overview Many Salesforce-based users will utilize a Conquer connected sandbox org for staging and testing before moving any changes over to a Production org where it might impact users’ workflow an...
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Anthony Kelly created an article,
DialSource Sessions: Purpose Overview & Field Glossary
DialSource Sessions A DialSource Session is an object which represents the summary of Actions taken by an agent during a discrete period of work, delimited by the establishment of a Session (connec...
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Anthony Kelly created an article,
DialSource Offers: Purpose Overview & Field Glossary
DialSource Offer A DialSource Offer is an object whose purpose is to supplement reporting on inbound calls to Conquer Voice. Each presentation of the inbound call (i.e. it is presented to a single ...
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Anthony Kelly created an article,
DialSource Actions: Purpose Overview, and Field Glossary
DialSource Actions DialSource Actions are an object used to capture Outbound calls placed by reps through Conquer Voice, Inbound calls to Conquer Voice, or Speed-To-Lead calls placed through Conque...
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Anthony Kelly created an article,
Pushing Conquer Customizations from Sandbox to Production
During the process of implementing Conquer into your Salesforce environment, it's likely that you started by testing the functionality in a CRM Sandbox. from top to bottom - the dialer, disposition...