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Blake Cohen

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Activity overview

Latest activity by Blake Cohen
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    Blake Cohen created an article,

    Conquer Voice Maintenance Announcement for September 27, 2022

    Good afternoon, Conquer Voice users. This evening at 8pm Pacific Time, Conquer Engineering will be performing infrastructure updates for the Computer Audio feature. The maintenance is estimated to ...

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    Blake Cohen created an article,

    CRITICAL UPDATE INFORMATION: Salesforce Enhanced Domains

    Good morning, Conquer for Salesforce users. As you are likely already aware, Salesforce introduced new functionality called Enhanced Domains in their Winter '23 release. The functionality is option...

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    Blake Cohen created an article,

    Conquer Voice Maintenance Announcement for September 22, 2022

    Good afternoon, Conquer Voice users. Tomorrow afternoon at 2pm Pacific Time, Conquer Engineering will be deploying infrastructure updates to improve the Computer Audio feature. There will be no imp...

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    Blake Cohen created an article,

    Zoom Phone Service Advisory September 21, 2022

    Good morning, Conquer Voice users. We'd like to give you a heads up that Zoom Phone is currently experiencing a service disruption. Conquer users who use Zoom Phone to establish their agent session...

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    Blake Cohen created an article,

    Conquer Voice Release Notes for September 15, 2022

    Good afternoon, Conquer Voice users. This release contains a logging fix for our Enterprise package clients, but no package update is required.  [FIX] Fixed a bug where the Call Duration of a call ...

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    Blake Cohen created an article,

    Conquer Release Notes for September 14, 2022

    Good afternoon, Conquer users. This release focuses on our Scheduler tool that exists as part of the expanding Conquer suite contained within Cadence. [CHANGE] Made a modification to the Scheduler ...

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    Blake Cohen created an article,

    Conquer Voice Release Notes for September 8, 2022

    Good afternoon, Conquer Voice users. This release contains a single update to our CRM Query feature.  [UPDATE] Added an alternate method of performing CRM Query lookups to improve performance and p...

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    Blake Cohen created an article,

    Conquer Release Notes for August 25, 2022

    Good afternoon, Conquer users. This release contains improvements to both the Voice and Cadence platforms. [FIX] Fixed a bug in Workspace (which currently includes Call Flows and Cadence management...

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    Blake Cohen created an article,

    Conquer Voice Maintenance Announcement for August 24, 2022

    Good afternoon, Conquer Voice users. Tonight at 9pm Pacific Time, Conquer Engineering will be performing maintenance for our beta Computer Audio feature. They anticipate approximately 5 minutes dur...

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    Blake Cohen created an article,

    Conquer Email Release for August 19, 2022

    Good afternoon, Conquer Email users. This release contains two improvements to our email capabilities.  [CHANGE] The Mandatory email section now allows for specific words to be tagged as mandatory ...