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Blake Cohen

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Activity overview

Latest activity by Blake Cohen
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    Blake Cohen created an article,

    Conquer Voice Service Announcement July 20, 2021

    Good afternoon, Conquer Voice users. Our developers have identified an issue that is blocking users from connecting to the system. Two separate, unrelated services had issues simultaneously, and at...

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    Blake Cohen created an article,

    Release Notes for July 21, 2021

    Good afternoon, everyone. This release contains a variety of improvements and bugfixes. It was pushed during business hours with no downtime.  Fixes [FIX] Fixed formatting issues with copy and past...

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    Blake Cohen created an article,

    Conquer Voice Refresh Notification

    Good morning, Conquer Voice users. Our development team is preparing to deploy some code live in the next half hour. When this code is pushed, all users will have their softphone refreshed. They wi...

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    Blake Cohen created an article,

    Release Notes for June 24-30, 2021

    Good afternoon, Conquer users. Over the past week a number of hotfixes were released. See below for the summary of each. June 24 [CHANGE] Increased backend timeout for new inbound infrastructure. T...

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    Blake Cohen created an article,

    Conquer Maintenance Announcement June 29, 2021

    Good afternoon, everyone. Conquer Development is scheduling a 15 minute maintenance window at 9pm Pacific Time to perform database maintenance for Speed to Lead, IVR, and Email templating. During t...

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    Blake Cohen created an article,

    Conquer Campaigns Service Advisory June 29, 2021

    Good morning, Conquer Voice users. Our development team has detected errors similar to those in yesterday's incident despite the additional infrastructure and safeguards that restored service yeste...

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    Blake Cohen created an article,

    Conquer Campaigns Service Advisory June 28, 2021

    Good morning, Conquer Voice users. This morning, our developers observed some errors on our Campaigns service, and some users have submitted reports of slowness to load or serve the next record. Ou...

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    Blake Cohen created an article,

    Conquer Holiday Announcement July 2-5, 2021

    Good afternoon, everyone! This year, Conquer will be closed both Friday July 2 and Monday July 5 in observance of the July 4th holiday. As many of our clients will be open for business on July 2, o...

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    Blake Cohen created an article,

    Release Notes for June 22, 2021

    Good afternoon, everyone. This release was pushed at 1pm Pacific time on June 22 and is live now. Fixes [FIX] Fixed a bug where Agents who were in Agent Groups with Disposition Groups assigned were...

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    Blake Cohen created an article,

    Release Notes for June 17, 2021

    Good afternoon, everyone. This release was pushed after hours the evening of June 17. In addition, a hotfix including two items was pushed the afternoon of June 18. See below for details and have a...