CONQUER Management

Call Flows

• Call Flows Feature Release March 20, 2021
• How to Create and Edit a Call Flow

• Call Flows Steps
• CONQUER Voice Workspace

DS Management

• DS Management Overview
• User Facing API
• Queues Dashboard
• Conquer Voice Caller ID and Return Number Guide
• Settings
• Global Settings

DS Admin

• Add a New Campaign
• Configuring Disposition Fields
• DS Admin Overview
• Campaign Schedules
• Campaigns Overview
• Conquer Voice Regional ID Guide

Salesforce

• Conquer Custom Settings in SFDC
• Set Conquer Voice Callbacks from Tasks
• Salesforce Updates Involving URL Changes Require Additional Configuration
• Softphone Layouts
• Permission Sets
• Custom Inbound Logging

Dynamics

• Dynamics Configuration Guide
• Using Conquer Voice for Dynamics with KORE

Implementation Guides

• Implementation || CTI User List
• Implementation || Project Resources Required
• Implementation || Kickoff Meeting
• Dispositions and Campaigns Worksheet Guide
• Dispositions and Campaigns