CONQUER Management

Workspace

• Conquer Workspace Granular Permissions Description
• Conquer Workspace Permissions
• Configuring Phone Numbers

• Voice
• AI
• Call Flows

DS Management

• DS Management Overview
• Global Settings
• Settings
• Agent Groups
• Agent List
• Agent Status

DS Admin

• DS Admin Overview
• Campaigns Overview
• Creating the Source Report for a Campaign
• Add or Edit a Campaign
• Main Campaign Scheduler
• Dispositions

Salesforce

• Migrate Conquer and SMS Data to new Salesforce Instance
• Enhanced Inbound Statistics
• Mandatory Migration | May 6, 2024 | Legacy Inbound → Call Flows
• Salesforce Sales Engagement (formerly HVS)
• Google Phasing Out Third-Party Cookies January 2024
• Salesforce Multi-Factor Authentication (MFA) with Conquer

Dynamics

• Dynamics Configuration Guide
• Dynamics Campaigns Guide
• Dynamics Post-Call Automation Guide
• Using Conquer Voice for Dynamics with KORE

Implementation Guides

• Implementation || CTI User List
• Implementation || Project Resources Required
• Implementation || Kickoff Meeting
• Dispositions and Campaigns Worksheet Guide
• Dispositions and Campaigns