CONQUER Management

Call Flows

• Call Flows Overview
• How to Create and Edit a Call Flow

• Call Flows Steps
• CONQUER Voice Workspace

DS Management

• Speed To Lead Admin Guide
• DS Management Overview
• Global Settings
• Settings
• Inbound Agent Groups and Group Ring
• Agent Groups

DS Admin

• Add a New Campaign
• Configuring Disposition Fields
• DS Admin Overview
• Main Campaign Scheduler
• Campaigns Overview
• Conquer Voice Regional ID Guide

Salesforce

• Conquer Event: Purpose Overview & Field Glossary
• Sandbox Refresh Reminders for Conquer Cadence
• GONG Integration
• Conditional Visibility for Lightning Components
• Grant Account Login Access
• Conquer Custom Settings in SFDC

Dynamics

• Dynamics Configuration Guide
• Dynamics Campaigns Guide
• Dynamics Post-Call Automation Guide
• Using Conquer Voice for Dynamics with KORE

Implementation Guides

• Implementation || CTI User List
• Implementation || Project Resources Required
• Implementation || Kickoff Meeting
• Dispositions and Campaigns Worksheet Guide
• Dispositions and Campaigns