[New] Schedule a call back for your contacts. When it’s time to call them back, DialSource will present the call to you. When you schedule a callback, that person won’t appear in campaigns until after the call back time. Details are available in the feature documentation. (No support ticket)
[Fixed] The disposition notes box fails to appear when dispositioning an unlinked call. If notes are required to disposition, this makes it impossible to disposition the call. (266294, 338794)
[Fixed] Idle time does not start incrementing after an agent leaves a merged call (370593, 371683)
[Fixed] When creating a campaign with the new campaign UI, there’s no status message showing it completed. (No support ticket)
[New] Added Last Updated column to the Campaign Scheduler UI
[Fixed] Create Task menu does not close after the Create Task button is clicked (377554, 377926)
[Change] Better time formatting in admin screens
[Fix] Clicking the dial button can in rare occasions result in a spinning indicator and the call never dials (381796)
[Fix] After a long idle time, the queue dashboard does not reconnect without a refresh
[Fix] With the Enterprise package, linking to a Case links to the DSA object instead of the Case object (317225)
[Fix] Agent hears a ring tone, but no offer is presented in the user interface. This issue is commonly referred to as “ring, no offer.” There may be multiple causes of this issue, and some of those causes may not yet be resolved. (336373,350495,369445,370510,380422)
[Fix] The campaign administration UI has the same icon for multiple different tabs.
[Fix] Intermittent problem in Dynamics where Dispositions do not appear after a call. (279801,281396,282745,283220,286400,287010,286948,287243,287249,287458,289009,289022,289354,290233,290376,290975,291353,292255,293251,293504,293837,293993,295085,295277,298702,299879,301574,304886,305157,306992,307080,307823,309026,314667,315009,315232,315251,315665,316091,316573,316903,316925,317086,317221,317275,317407,317434,317546,317690,317809,318214,318472,318615,318758,318872,319105,319128,319475,319584,320014,320068,320163,320180,320199,320860,321165,321402,321461,322814,322878,323643,324912,325675,326009,329666,330634,334333,334520,334545,343996,346132,377858,379295,382187)
[Fix] Changing the the Browser Based Notification toggle on the Inbound Queue settings does not save the setting. (263617)
[New] Automatic reconnection when the soft phone connection to the Denali servers encounters an error and disconnects. (381796)
[Fix] When one call is placed on hold to answer a second call, the call on hold does not play hold music. (208750)
[New] Denali now shows a message while the soft phone is connecting to the network.
[New] If network issues prevent Denali from reaching the DialSource servers, an error screen will be shown in place of the dialer.
[Fix] An arrow indicator on the Queue Dashboard points the wrong way. (no support ticket)
[Fix] A missing name from a campaign may fail to show the default of “Unknown”. (no support ticket)