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Conquer Voice Maintenance Announcement for December 27, 2022



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    Joel Mayer
    The part of our maintenance intended to make the backup process more resilient for when on-hold music has trouble loading negatively affected a subset of users in Europe who were not able to establish agent sessions.  Our dev team was alerted 9:20am UTC and we rolled back these changes at 9:50am for the European server.  All functionality returned to normal at that time.
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